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View Full Version : Odd Customer Service Experience/MasterCare NXT 22


Roscoef16
04-05-2017, 10:24 AM
Question Answered...thanks all.

willyt
04-05-2017, 10:29 AM
Without actually seeing the boat your ballast problems are very difficult/impossible to diagnosis. Their response is dead on - you need to work with your local dealer. This was not a brush off job, they referred you to the right person.

Burdhntr
04-05-2017, 10:31 AM
Forgive me. I don't want to be "that guy" here, but this doesn't seem like a bad interaction. I know in my business, if something is going wrong (and as much as we hate to admit it, things DO go wrong sometimes), I want someone to see the situation first hand. You've got multiple issues here. The BEST response is to have someone take a look-see. That's done by the local dealer (whom you have a history and good rapport with). Am I missing something? Sorry if I am.

MC25
04-05-2017, 10:32 AM
why would you email them, asking for a diagnostic knowing that you have to take it to the dealer anyways? Thats like asking ford customer care why my steering wheel vibrates via email.

why wouldnt you demo the boat before purchasing, thus knowing what the wave is like before you buy?

Roscoef16
04-05-2017, 10:32 AM
That's why I asked...thanks willyt....I didn't think it was too much of a rabbit hole, but maybe it is!

Roscoef16
04-05-2017, 10:33 AM
All valid...thanks fellas...

Shaun R
04-05-2017, 10:33 AM
This will help with number 1.
http://www.mastercraft.com/teamtalk/showthread.php?t=67661&page=2

Roscoef16
04-05-2017, 10:34 AM
My goal was to see if they've had similar issues before...probably not a good one to start with.

MC25
04-05-2017, 10:37 AM
Not a lot of good will come from this thread. I would have started with your dealer for first initial contact, and if the issue still arose, then I would have escalated it to corporate.

Roscoef16
04-05-2017, 10:39 AM
Aric-I did start with the dealer, but thought we'd ask ahead as well...guess that wasn't the best path in retrospect.