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Old 04-16-2015, 10:00 AM
marc31 marc31 is offline
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Join Date: Apr 2015
Boat: Mastercraft, X20, 2015, 6.0
Location: midwest
Posts: 3
2015 X-20 Quality control Issues

Just wondering if anyone out there is having any quality issues with there new X-20?
Mine came in and has over 30+ hrs of body work already done to it before I took ownership of it. My problem was above the rub rail more so in the front but all along the boat. It looked like there where cracks in the gel coat. The body shop said it was from the release agent they used when the mold is in the form. That when the mold came out they didn't wipe all of the release agent off and it hardened. That's what was causing it to have that look. I noticed this right away when I first saw the boat. My question is how did it leave the factory with noticeable flaws. This is my first Mastercraft and I didn't expect having these kind of problems with this kind of price tag.
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  #2  
Old 04-16-2015, 10:06 AM
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mzimme mzimme is offline
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Join Date: Mar 2012
Boat: 2006 20' Vdrive
Location: Kansas City
Posts: 3,700
Can't speak from experience, but how has MC been in rectifying the situation? Is your dealer working for you and contacting the factory? Obviously, you paid a pretty penny for that boat... it should be perfect. If MC is working with you to make it perfect, then if it was me, I'd be happy with that. These things are hand built, so you'll have things like this pop up. Sorry to hear you were the minority of a Friday build boat. Have you taken delivery of it yet or is it still being fixed?
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Old 04-16-2015, 10:15 AM
marc31 marc31 is offline
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Join Date: Apr 2015
Boat: Mastercraft, X20, 2015, 6.0
Location: midwest
Posts: 3
My dealer has been great. They have bent over backwards to get the problem fixed. It just took 2 months to fix because they were waiting on approval from mastercraft for the repairs. And I do have the boat now. Hopefully getting it into the water for the first time this weekend.
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  #4  
Old 04-16-2015, 10:23 AM
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mzimme mzimme is offline
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Join Date: Mar 2012
Boat: 2006 20' Vdrive
Location: Kansas City
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Good to hear... welcome to TT. Any pics of the 20? Haven't seen many of them on here yet, and as a new member with a new boat, you're pretty much required to post pictures haha.
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  #5  
Old 04-16-2015, 10:32 AM
marc31 marc31 is offline
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Join Date: Apr 2015
Boat: Mastercraft, X20, 2015, 6.0
Location: midwest
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  #6  
Old 04-16-2015, 10:39 AM
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scott023 scott023 is online now
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Join Date: Sep 2008
Boat: 2008 X45 Switch L18
Location: Canada
Posts: 12,958
Very nice, sorry to hear you had issues upon delivery, but glad to hear that MC is looking after you.
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  #7  
Old 04-16-2015, 10:46 AM
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lashburn1 lashburn1 is online now
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Join Date: Aug 2013
Boat: 2014 X30 5.7- 2006- 200 SS 5.7 -2013 X30 6.2
Location: Oceanside California
Posts: 1,857
Quote:
Originally Posted by marc31 View Post
1st MC with Orange I have ever Loved
Great Color Combo all the Way Around!!!!
Hope you live somewhere not to Hot and Sunny...

Glad MC stepped in, sorry for the delay you had, but at least the Season is just getting Started!!
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2006 VRS200 5.7
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Old 04-16-2015, 10:50 AM
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mzimme mzimme is offline
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Join Date: Mar 2012
Boat: 2006 20' Vdrive
Location: Kansas City
Posts: 3,700
That's a sweet boat!!! Mocha interior looks great with those colors.
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  #9  
Old 04-16-2015, 11:18 AM
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BrianT BrianT is offline
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Join Date: Sep 2011
Boat: 2011 X2 5.7 Ilmor
Location: Southern Alberta
Posts: 660
I really like that interior!! The brown is a nice change from the typical white. Glad to hear MC is looking after the issue and keep us informed as to how you make out.
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  #10  
Old 04-16-2015, 12:58 PM
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CLTMC CLTMC is offline
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Join Date: Apr 2010
Boat: MasterCraft
Location: Southeast
Posts: 179
It is the dealers responsibility to make the boat as great as possible before delivery. with MC being a hand built product there is always room for human error.

As a dealer we are always looking to correct crocked gel lines, mold release marks, haze, crooked decals, uneven upholstery, swirl marks, before retail customer delivery. We have a strict process here at Charlotte Ski Boats to correct these issues before retail customer delivery.
this process Guarantees a higher level ownership experience!

Dealers make or break any brand, also the grass is not always greener on the other side.
I hear all manufactures have obstacles to overcome.

We chose MasterCraft due to the fact they are the best in our eyes!
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