Buying outside of your market

[gts-20]

Our boat was purchased from Houston Mastercraft right before they went out of business. We contacted MC directly about what dealer we should use to finish some warranty issues that Houston MC had already ordered parts for, but hadn’t completed. Mastercraft corporate was very proactive, and let us choose between Texas Ski Ranch and Texas Mastercraft, adding that they were both in their top tear of dealers. MC called ahead and made the necessary arrangements for us @ TSR to get the ball rolling. We couldn’t have been happier. We have developed a great relationship with the service and sales people there, and make the 3.5 hour drive there from Houston for all our service and repairs.

Since then, Dockside Marine has become Mastercraft's Houston dealer. We have been considering purchasing a x14v, but would only want to buy it from TSR. Will Mastercraft not allow that to happen?

[bobx1]

The warranty work clause (that I agreed to) had NOTHING to do with relocating. Here is what happened:

Had some issues with local dealer on a non-MC boat I purchased from them.

Some friends had some issues with the MC's they purchased from them.

Decided I wanted an MC and a guy on the board gave me the name of his dealer (3.5 hours from me).

Dealer had a new MC that I wanted and matched my criteria.

I cut a deal with the dealer but in order to get the boat, I had to agree with the warranty work clause.

I dont blame the local dealer as I assume he told MC.... "Fine. Let him buy out of territory but dont ask me to take care of him."

I understand MC's side and the local dealer's side. I knew UPFRONT that I could not expect the local dealer to help me out in a bind or with warranty issues. I never asked or expected the local dealer to do me any favors and cant blame them.

[JohnE]

I haven't read the whole thread. But from experience I know you can buy out of market. You may need to substantiate the decision of why in writing. I also know that your local dealer can actually file a grievence with MC and if it is upheld, the selling dealer needs to pay the local dealer a percentage. It's always best to deal with your local dealer unless that is just not possible/ feasible.

[rtw_travel]

Do dealers not make money on warranty work? I would have thought they'd be happy to get another boat in for warranty work or servicing regardless of who sold it initially.

It doesn't make sense to me that a dealer pout about not getting the initial sale, when I would think the bulk of the profit comes from service. I take JimN's point about the difference in volume between Toyota vs MasterCraft, but as a dealer I would be trying to service any mastercraft that came in the door and convert those people to be my long term customers.

What am i missing here?

[jeff shelton]

My personal opinion/experience is that the only dealers that will be pissed off or have an attitude are just mad because you payed less for the boat than they typically sell theirs for and I'm not talking about 2 or 3 thousand.

[JohnE]

Every dealer HAS to service a MC boat in a timely manner if it is brought in to them. It is part of their dealer agreement. Refusal is grounds for losing the franchise. Granted, they don't have to go the extra mile though.

[JohnE]

Originally Posted by broncotw

So then to echo "jafo9" -- what happens in the event you purcahse a MasterCraft in one state and then reloacte to another state? Is the MasterCraft dealership in your new location obligated to service your boat?

As stated above, they are definitely obligated to service your boat.

[02ProstarSammyD]

thats one of my big concerns. Buy a boat 2 hours down the road and then the local dealer lags on any warranty work

[Rockman]

Originally Posted by bobx1

I had to get "permission" to purchase out of local dealer territory. The dealer I purchased from had to submit (it may have just been a phone call) my reasoning and MC made it clear not to expect my local dealer to perform warranty work. The dealer I purchased from was 3.5 hours away so it was not that big of a deal.

What is this...Russia? What a load of BS...nice way of doing business ...deson't matter where you buy your boat...same manufacturer...provide the service to the buyer...I don't see this when my truck needs repair...any Chevy dealer will fix it.

The entire problem stems from bad dealers whereas issues should be addressed by MC, bottom line. You can't blame other dealers for going above and beyond to satisfy a customer...

[02ProstarSammyD]

What is this...Russia?

что случилось с Россией мудак?