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Old 09-13-2014, 10:54 AM
uplandbird uplandbird is offline
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Rock and hard place

So what recourse do we have if your local, and only local, dealership gives you bad service?

Last edited by uplandbird; 09-13-2014 at 11:55 AM.
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Old 09-13-2014, 10:59 AM
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Aric'sX15 Aric'sX15 is offline
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Enough crap for me to buy another brand if the dealer support is better!
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Old 09-13-2014, 11:00 AM
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BrooksfamX2 BrooksfamX2 is offline
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Don't even have a local deal here...........
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Old 09-13-2014, 11:38 AM
88 PS190 88 PS190 is offline
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BBB , calls to MC direct, Calls to management of dealership etc.
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Old 09-13-2014, 11:48 AM
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I have a local dealer 4 blocks from my office, as far as I am concerned they don't exist. I travel to MN, to Midwest MasterCraft to have my work done if needed. They treat all customers well, at least from my experience.

Tom
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Old 09-13-2014, 11:59 AM
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wow.. I read way to much about this about other brands... friend went thru the same thing in Woodruff WI - dealer accused them of being psycho - New VLX carpet dirty on delivery, major scratches on tower, and a minor shifter ball replacement. Luckily they found a dealer close to home in Green Bay. BU and dealer working hard to get all fixed now.. Woodruff dealer no longer sells BU's.
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Old 09-13-2014, 12:52 PM
H2ORidr H2ORidr is offline
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Quote:
Originally Posted by tkemperdc View Post
I travel to MN, to Midwest MasterCraft to have my work done if needed. They treat all customers well, at least from my experience.
Tom
Ditto here. I bought my boat out of state (used) and it does not matter to them. As long as my CC goes trough, they do all right by me.
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Old 09-13-2014, 02:55 PM
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neil.anderson63 neil.anderson63 is offline
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You're in OP, Ks. I love the guys at Ski and Sports in Shell Knob, Mo. They have always taken great care of all my sales and service needs. 417-858-6366 - tell them I sent you their way.
... If you're going to the dealer in Hillsdale - I've never been there.
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Last edited by neil.anderson63; 09-13-2014 at 03:40 PM.
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Old 09-13-2014, 03:51 PM
roadster02 roadster02 is offline
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forget the stealers

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  #10  
Old 09-13-2014, 04:28 PM
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Quote:
Originally Posted by uplandbird View Post
So what recourse do we have if your local, and only local, dealership gives you bad service?
You talk to the service manager and explain why you think the service was bad. If the service manager doesn't/can't help, you go to the GM or owner and if they can't/won't help, THEN, you go to the BBB and contact a lawyer.

It's best to give them a chance to make it right but if they're unable to do that, call MC and get a recommendation for a good shop. Don't yell and scream, be calm and make sure to write down the details- what was expected, what was delivered and why it wasn't done right. Document EVERYTHING.
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