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  #1  
Old 06-28-2011, 03:27 PM
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vision vision is offline
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Excellent service at Charlotte Ski boats

Just wanted to recognize excellent customer service. Poor customer service often gets more press than good customer service.

I have an 08 X-star with an MCX that started giving a persistent check engine warning. Hooked up to a Diacom and it was the Catalytic convertor temp sensor. Called Lee at Charlotte Ski boats, on a Saturday no less, and he said he would order me new sensors on Monday. He called Indmar and found out the sensors are likely normal and the ECM needs to be reprogramed to accept the higher voltage. Known issue with this year/engine.

So Lee took the time to help me on a boat that was not purchased from him, and he received no sale (no parts needed).

That is excellent customer service. This will be remembered when we go to buy our next MC.

Thank you Lee.
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  #2  
Old 06-28-2011, 03:53 PM
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KnoxX2 KnoxX2 is offline
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Great job Lee. Good people.
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  #3  
Old 06-28-2011, 04:00 PM
mrhays9 mrhays9 is offline
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Boat: mastercraft x-starSS 2007 crusader's choice 6.0
Location: Lexington, KY
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Since you started the thread I would to also recognize a dealer for outstanding service. American Boating Center in Knoxville saved my vacation last week. The belt on my X Star broke last week and they had my boat back on the water in less than 24 hours. Also fixed a perfect pass issue that others still have no answer for. I truely impressed with there service. Sorry for the tread jack.
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  #4  
Old 06-28-2011, 04:07 PM
agarabaghi agarabaghi is offline
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I will thread jack you as well, and like to give props to Jim@BAWS who got me a started an a new fuel sender within 1 day. Ordered the part on Wed, shipped out Thursday, installed by friday 7pm!

He also contributes a lot to this forum.
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  #5  
Old 06-28-2011, 04:17 PM
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east tx skier east tx skier is offline
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Boat: 1998 Ski Nautique
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Agreed. Those guys at Charlotte Ski Boats are good people!
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FAQ


Tyler Ski Club


To me, this forum is about love of inboard boats. It is about the sharing of information and, on a good day, some humor. It is not about post count, brand of boat, or any other superfluous labels that lend themselves to a false sense of superiority. Please, respect one another, try to pass on accurate information, and keep your eye on the ball.
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  #6  
Old 06-28-2011, 04:51 PM
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Kyle's_prostar205 Kyle's_prostar205 is offline
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Boat: Boatless...09/02/07 2007 ProStar 197 TT Edition
Location: Brighton, Colorado
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I'll do a threadjack as well...I will give a shout out to S&W Performance Marine who is the Mastercraft dealer here in Colorado. I have known Leif and the guys for 4-5 years and once you get to know them and see what makes S&W tick you will understand why I give them praise. Nick in service is probably one of the BEST boat mechanincs in Colorado. If it floats he can fix it! The entire delaership is great from a sales and service stand point. They are truly and boat dealer first that sells accessories second rather than others that are a accessory dealer first that sells boats second. If you are ever in the Denver area I encourage you to stop by and check them out. It is well worth your time!
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  #7  
Old 04-19-2012, 09:33 PM
-V-'s Avatar
-V- -V- is offline
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Boat: 2000 MasterCraft MariStar 210 VRS
Location: San Antonio, Texas
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Not very happy with Charlotte Ski Boats as of right now, hopefully they will redeem themselves.

Found the part I need, Prop Shaft with coupler. Found it on thier website for $364.00. Called them earlier this week and talked to the parts guy about it. I searched a little more and after searching all over found that he was the cheapest.

Called this evning, and all of a sudden BAM!!!! website mysteriously changes the price to $451.84!!!! after talking to him, he stated that the prices originally on there were 2010 prices and they had to be marked up.

I left my name and number and told him that I wanted to pay the price that I read on the website before he had them changed. He is suppose to call me back with some information. We will see what happens. But really, raise the price almost $100??????

I will keep ya'll posted on the outcome.

Last edited by -V-; 04-19-2012 at 09:36 PM.
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  #8  
Old 04-19-2012, 09:36 PM
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SkiDog SkiDog is offline
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Boat: 92 Prostar
Location: South of North
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Quote:
Originally Posted by vision View Post
Just wanted to recognize excellent customer service. Poor customer service often gets more press than good customer service.

I have an 08 X-star with an MCX that started giving a persistent check engine warning. Hooked up to a Diacom and it was the Catalytic convertor temp sensor. Called Lee at Charlotte Ski boats, on a Saturday no less, and he said he would order me new sensors on Monday. He called Indmar and found out the sensors are likely normal and the ECM needs to be reprogramed to accept the higher voltage. Known issue with this year/engine.

So Lee took the time to help me on a boat that was not purchased from him, and he received no sale (no parts needed).

That is excellent customer service. This will be remembered when we go to buy our next MC.

Thank you Lee.
Lee is a great guy....................with a darn cute girlfriend!
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  #9  
Old 04-19-2012, 09:37 PM
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mikeg205 mikeg205 is online now
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-V- so you're just going to cut the shaft at the coupling and pull the rest from the under the hull side?
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  #10  
Old 04-19-2012, 09:46 PM
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-V- -V- is offline
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Quote:
Originally Posted by mgorczak1 View Post
-V- so you're just going to cut the shaft at the coupling and pull the rest from the under the hull side?
I was told that if I can get it out, and able to press it out, that because the key was shredded in there, it would be off balance and would not run true. so because of this I am going to replace it. I was told to cut the shaft at the coupler and sand it down a little around the edges (to get rid of any metal shavings) then just pull the shaft out.
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