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Old 06-04-2014, 11:26 PM
blackhawk's Avatar
blackhawk blackhawk is offline
MC Devotee
Join Date: Jul 2013
Boat: 2006 X15 350 MCX
Location: Virginia
Posts: 1,102
Is customer service dead?

I just don't have any luck with customer service any longer these days. At the start of Spring, I emailed a MC dealer about some tune up parts. After 2 follow-up emails and 1 phone call, I finally got my answer a week later. Last week, I called the same dealer about a different part. Parts guy said that he wasn't at the counter and wanted me to email him. Emailed him within 15 minutes. 2 days later, still no response. Sent a follow-up email on 3rd day. Today is day 8, still no response.

I called my local boat shop with a service question. They are not an MC dealer, but are a certified Indmar shop. Talked to a lady, very nice, listened to my question, seemed to understand what I needed. Told me that she needed to talk to the lead service guy and she would call me back. This was at 11 am, 5 pm still no call. I called about 5:15 and spoke to another person that took my number and said they would tell the original lady that I had called again. 6 days later still no call.

How do you get any of these people to help you out?
We defy the mafia!
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Old 06-04-2014, 11:33 PM
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brighac brighac is offline
TT Regular
Join Date: May 2014
Boat: 89 tristar 190
Location: Southeast
Posts: 87
It's a lost art. The best thing that I do is develop a working relationship with a service advisor, car and boat dealers. They'll take care of ya. Sadly it seems to be the only way I get good service. If I call up a place I've never been to I set my expectations low.


1989 tristar 190
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Old 06-04-2014, 11:38 PM
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mikeg205 mikeg205 is offline
Join Date: Aug 2011
Boat: 1995 Pro Star 205 5.7 Liter
Location: Plainfield - Joliet, IL
Posts: 17,232
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too many business's just don't get it. That's why skidim.com and others are flourishing...

what parts are you looking for.

...A bad day water skiing still beats a good day at work...1995 Pro Star 205....
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Old 06-04-2014, 11:46 PM
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madcityskier madcityskier is offline
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Join Date: Sep 2008
Boat: 85 Stars&Stripes, safe-t-top, trick realease, boom, flitepipe pylon
Location: madison, wi
Posts: 1,994
x2 on skidim.com Vince is a walking thesaurus regarding these engines.
I spent most of my money on booze, broads and boats. The rest I wasted. - Elmore Leonard
I had always thought that there was nothing quite so sad as an abandoned boat.-Terry Hayes
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Old 06-05-2014, 12:22 AM
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CruisinGA CruisinGA is offline
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Join Date: Jun 2009
Boat: '01 X9 330HP
Location: Georgia
Posts: 2,334
Reason number 478 to do your own maintenance
'02 X-9
Lake Blue Ridge
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Old 06-05-2014, 12:40 AM
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f925 f925 is offline
TT Enthusiast
Join Date: Mar 2013
Boat: 1990 Maristar 240 SC
Location: GA
Posts: 416
Originally Posted by CruisinGA View Post
Reason number 478 to do your own maintenance

Easy for us to say. If you are not a certified low voltage and controls guy the chances of trouble shooting and repairing anything on the new boats is next to impossible. Don't forget your computer programing and oscilloscope. PM may be a different story.

Sent from my iPhone using Tapatalk
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Old 06-05-2014, 12:46 AM
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thatsmrmastercraft thatsmrmastercraft is offline
MC Master Poster
Join Date: Sep 2008
Boat: 1977 Stars & Stripes
Location: St. Paul, MN
Posts: 17,509
Give the guys at Midwest Mastercraft a call. They have always done a great job for me.

Midwest MasterCraft
5160 West Broadway
Crystal, MN 55429
Call Us: 763-533-9666

Customer service isn't dead..........it's just a lot harder to find.


Email - [email protected]
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Old 06-05-2014, 12:51 AM
uplander uplander is offline
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Join Date: Jan 2013
Boat: MC 2002 X30
Location: midwest
Posts: 1,237
I think it depends on the people in the building, I called around with questions and found a dealer in Illinois who spent more time on the phone than my local marina. I think some are so busy that they do not need the extra work, and then there are some that do not get it.
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Old 06-05-2014, 12:58 AM
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scott023 scott023 is offline
MC Master Poster
Join Date: Sep 2008
Boat: 2008 X45 Switch L18
Location: Canada
Posts: 15,770
It is a lost art. When I do find a place today provides it, I stick with them, regardless of they cost more than the competition.
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Old 06-05-2014, 02:03 AM
chevyluv chevyluv is offline
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Join Date: Mar 2013
Boat: 2001 x star
Location: canada
Posts: 163
i wish the dealers near me were any good. I will say two great places ive dealt with lately are skidim and evo.com for boat and wake stuff both were great for customer service.
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