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  #1  
Old 04-20-2015, 12:58 PM
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willyt willyt is offline
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Thumbs down Seadek's Customer Service Sucks

All,
A word of warning if you're going to order something from Seadek. Their customer service just plain sucks. I've been trying to order trailer fender non-skid pad replacements for more than a month.

I found the modern dual axle trailer template here and emailed it to them, asking for a quote. They send back a very reasonable $160ish price for the pads, but include an incorrect template. I sent the template to them again, and they indicated that they could not print 'MasterCraft', but dealers could order them.

I called CincyMC asking for them to help me out with this, and it look them over a week to go set up as a dealer with them because the person (one single person) at Seadek was out on vacation that week (more on that in a minute). They quote cincy almost double what the initial quote to me was, without the logos.

I email them back and explain that I had experienced very poor customer service. I called the next day (after being on hold for 20 minutes) and they explained that their contract only allows them to print the logo on a case by case basis, (not explained to me initially) and said I needed to go about getting the approval. They also did not address my customer experience feedback. I thought this to be absolutely ridiculous, and asked for someone in the dealer setup department. She explains that there's no one left as they all had gone home for the day (I called just before 4pm). At my whit's end, I ask for contact info of someone at the factory I could talk to. They give me Southeast Marine's (a dealer) number, who isn't even an MC dealer anymore. I emailed them to let them know they had given me a wrong number, and to date, no apology.

Yes, their product, from what I have seen, is superior to pretty much everything else on the market, but their piss-poor customer service has made me go elsewhere to get these pads made.
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  #2  
Old 04-20-2015, 01:00 PM
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mzimme mzimme is offline
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I don't think I've ever heard anything positive about their customer service. Imagine what they'd be like with the product that they offer, and having good service too. Would be a game changer.
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  #3  
Old 04-20-2015, 01:02 PM
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clrussell clrussell is offline
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So where did you go to get new pads made? I need some


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  #4  
Old 04-20-2015, 02:50 PM
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FourFourty FourFourty is offline
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Can I get an Amen!!!

After spending 4 full months getting my SeaDek done in my X23, I hope to NEVER deal with them again, although, I am sure I will have to.

Don't return calls, or emails. Takes a month to do the simplest thing. Ignore requests for expedited freight. Don't relay messages internally. Mix up the simplest things.....

I was absolutely dumb founded with how bad they are. Even right now, I am getting pissed off thinking about it.

4 months.......4 MONTHS!!, from the time I got the patterns back to them. I even had to do all of the design work for them. They wouldn't do it (unless I wanted the teak pattern). I literally had to buy CAD software, learn how to use it, make dimensionalized patterns and designs for my layout, and then send them all of the patterns in a vector file, and dimensionalized PDF, and CAD with dimensions. By the time I was done, I was a graphic design artist......

At least the product was good.....
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Old 04-20-2015, 02:58 PM
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Mastercraftdave Mastercraftdave is offline
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Sounds like I will be keeping my Deckadence carpet for a while.
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  #6  
Old 04-20-2015, 03:09 PM
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Sodar Sodar is offline
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I first ordered from them in '08. They were a small and relatively new company then.

In February, I decided it was time to reorder my trailer fender pads. Today, I still do not have a finalized order. It took them 2 weeks to change one dimension 3/4". The girls in the office are very slow and very unhelpful. It took me calling and getting pushed around 4 times to get to someone that could even find a previous order in their archives.

HOLY SH!T it is bad!
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  #7  
Old 04-20-2015, 04:10 PM
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paintball007 paintball007 is offline
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I am dealing with them right now, and I have to agree their customer service is horrendous!!!
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  #8  
Old 04-20-2015, 04:17 PM
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FourFourty FourFourty is offline
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Quote:
Originally Posted by paintball007 View Post
I am dealing with them right now, and I have to agree their customer service is horrendous!!!

For your sake, I hope you are only trying to order my part numbers, and not trying to do something custom!!! I am hoping that once you have a finished part number to order, they can get them out in a reasonable amount of time....
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  #9  
Old 04-20-2015, 04:30 PM
Beg4wake Beg4wake is offline
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Try contacting Travis at TT Custom Marine. I went on SeaDek's website to look at getting the faux teak look for a replacement pad for my swim platform. They quoted me at $370 for a bare pad with no logo. I found TT Custom Marine and emailed them. About 15 days later I had my very own pad in hand to install. Granted he still can't do the exact same factory Mastercraft logos due to copyright infringement, but he can do some pretty cool stuff and is very easy to work with. Oh, and did I mention that it was over $100 cheaper?! It's the same material that MC uses on the newer boats as well which claims to be of better grade than SeaDek (I don't know how true that really is or not, seems great to me though). He can to solid, faux teak in vertical or horizontal, the diamond pattern I have... pretty much anything!


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  #10  
Old 04-20-2015, 05:00 PM
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paintball007 paintball007 is offline
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Quote:
Originally Posted by FourFourty View Post
For your sake, I hope you are only trying to order my part numbers, and not trying to do something custom!!! I am hoping that once you have a finished part number to order, they can get them out in a reasonable amount of time....
Yes, I am ordering a few of your part #'s.
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