Go Back   TeamTalk > Off Topic > Off Topic Discussion

Reply
 
Thread Tools Display Modes
  #1  
Old 02-01-2017, 01:22 PM
2RLAKE's Avatar
2RLAKE 2RLAKE is offline
MC Maniac
 
Join Date: Jun 2007
Boat: '13 x10 with 6.0 and '93 25th Anniversary Limited Edition
Location: Cincinnati OH & Lake Norris TN
Posts: 4,351
Polaris Customer Support

Sometimes you get blown away and you feel like you have to tell the good story

Long story short, I ordered a new snowplow for my Polaris Razor and they shipped two ... and charged for two. After lengthy phone calls to return one, I finally did but my credit card was never refunded. After several weeks, because the good Lord blessed me with so much patience, I had another "chat" last friday night and that gentlemen resolved everything on the spot ... exactly what he should be empowered to do and exactly opposite the previous guy.

Afterwards, I Googled the Polaris leadership team, located the Sr VP of Polaris Customer Experience, found his email and sent him a note ... very professional but as I say at work I am only as good as my weakest link.

He called me within 30 minutes personally to learn more about the situation, apologize, and talked about how to make his his team better ... blown away

So I'll them to the list ... I am brand loyal ... MasterCraft boats and Polaris UTVs

Way to go Polaris
Reply With Quote
  #2  
Old 02-01-2017, 01:26 PM
thatsmrmastercraft's Avatar
thatsmrmastercraft thatsmrmastercraft is offline
MC Master Poster
 
Join Date: Sep 2008
Boat: 1977 Stars & Stripes
Location: St. Paul, MN
Posts: 17,965
One does get surprised now and again. Well played.


Custom wheel and tire packages
Rebuilding Holley Carbs $249
Rebuilt complete Holley Carbs $400
__________________
CUSTOM WHEEL & TIRE PACKAGES

$125 LED LIGHT PACKAGE - FREE SHIPPING
REBUILDING HOLLEY MARINE CARBURETORS - $249 DELIVERED
REBUILT COMPLETE MARINE HOLLEY 4160 CARBS - $425 DELIVERED
Email - tiresplease@gmail.com
Reply With Quote
  #3  
Old 02-01-2017, 02:34 PM
SkiDaddy's Avatar
SkiDaddy SkiDaddy is offline
TT Enthusiast
 
Join Date: May 2012
Boat: 1993 ProStar 190
Location: Kansas
Posts: 162
Many folks don't realize that how you respond to a bad situation can make a more positive impression than having responded well in the first place.
Reply With Quote
  #4  
Old 02-01-2017, 02:41 PM
JBaker's Avatar
JBaker JBaker is offline
MC Fanatic
 
Join Date: Aug 2006
Boat: 2017 XT23 5500
Location: Upper Midwest
Posts: 889
Polaris is a great organization. I know many folks there. They've recruited and retained the best.

Bummer to hear they didn't get it right the first time, but glad it had a happy ending. Their SxSs are killer. I wish there was more mud around here so I could justify one.
Reply With Quote
  #5  
Old 02-01-2017, 02:42 PM
mikeg205's Avatar
mikeg205 mikeg205 is offline
Moderator
 
Join Date: Aug 2011
Boat: 1995 Pro Star 205 5.7 Liter
Location: Plainfield - Joliet, IL
Posts: 16,372
Send a message via Skype™ to mikeg205
Plus we know a guy here on Team Talk
__________________
...A bad day water skiing still beats a good day at work...1995 Pro Star 205....
Reply With Quote
  #6  
Old 02-01-2017, 03:06 PM
2RLAKE's Avatar
2RLAKE 2RLAKE is offline
MC Maniac
 
Join Date: Jun 2007
Boat: '13 x10 with 6.0 and '93 25th Anniversary Limited Edition
Location: Cincinnati OH & Lake Norris TN
Posts: 4,351
I really liked talked to that guy Friday night ... I have the same job in my company and I love having a constructive discussion on how to get better ... emotional outbursts are not necessarily helpful, nor do they make people want to work harder for you
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 09:36 AM.