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Old 12-13-2017, 12:04 PM
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tph tph is offline
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Join Date: Jul 2004
Boat: '83 Metalflake Blue on Grey S&S Powerslot, 351W
Posts: 1,495

Thanks for all your input. There certainly is a wide range of opinion when it comes to customer service. On one end of the spectrum you have the service (or lack thereof) that I received. On the other you have a “Zappos” philosophy putting the customer experience as the primary focus of the company. The Zappos founder even wrote a book about it (“Delivering Happiness”).

I don’t think companies should be put out of business for a pricing mistake. In this instance, my guess is that there were very few customers (perhaps only me) that experienced this late night glitch. If that is the case, it seems the $150 difference would hardly bankrupt this parts group and would certainly go a long way towards establishing customer satisfaction and positive referrals.

After I pushed back a little, they did offer a 10% discount but I still don’t feel like a valued customer.
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