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Old 08-14-2018, 08:25 AM
Duane D's Avatar
Duane D Duane D is offline
TT Enthusiast
Join Date: Feb 2011
Boat: Boatless, for now :(
Location: Strongsville, OH
Posts: 328
I have heard nothing but good things from people I know that have Traegers. I have a 20+ year old Big Green Egg and decided to order a Traeger last year. Unfortunately their customer service let me down and I never even received a grill. I know my situation is rare and they usually have fantastic service.

At the time I placed my order they must have been waiting on a shipment from their manufacturer (yes, China) and no one could tell me when my grill should arrive. I waited over two weeks and called a couple of times to check the status. Each time I called one of their reps and a "supervisor" promised me they would find out and call me back with details. I never had one person follow up and call me back to let me know what was going on. I ended up cancelling the order and keeping my old trusty Egg.
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Old 08-14-2018, 08:39 AM
Ski-me's Avatar
Ski-me Ski-me is offline
MC Maniac
Join Date: Mar 2007
Boat: Mastercraft, Prostar 205, 1994, LT1
Location: Rocky Mountains....Colorado Springs
Posts: 3,503
I've had great customer service with Camp Chef....just FYI.
- Jeff

1994 205, LT1
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