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#1
08-12-2017, 11:45 AM
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Brock @ Doomswell
So, as many of you know, my Doomswell Nubstep had some delamination issues, and thanks to a few members here, I was able to get in touch with the owner Brock. Brock asked no questions besides where he should send the new one, and said don't worry about sending back the old one.
Fast forward to when the board got delivered.... got "left on my front doorstep". Wasn't there. No big deal as I live in an apartment, so I went to the leasing office... wasn't there. So sure enough, to make this more difficult for both of us, someone actually stole the package off my front doorstep. (This has literally never happened to me, I live in a very safe area in higher end apartments) I text Brock, and we have a conference call with UPS giving the facts. A few days go by, and Brock texts me "hey man, ups is taking to long with their investigation. I'm sending you another" (this time I sent it to my parents house lol) Bottom line, Brock is a solid guy and I would never hesitate to reach out to him for buying a board. I know what brand I am now loyal to for my surf boards! It's rare to find this level of customer service in the board sport industry... thanks Brock!
__________________
-Aric LONE STAR MASTERBASH 2018!!!!!! http://www.mastercraft.com/teamtalk/...30#post1417530 2016 X30-Wetsounds galore 2017 Misty Harbor Tri-Toon 1985 S&S- Gone but never forgotten 
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#4
08-12-2017, 12:22 PM
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Great story, glad you got your boat finally. But I would be currious to watch Craigslist for next few weeks to see if the missing board turns up.
__________________
2013 X2 Pro Pkg, Gen2 Surf SOLD - 1998 30th Anniversary ProStar 190 
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#5
08-12-2017, 12:34 PM
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Quote:
__________________
-Aric LONE STAR MASTERBASH 2018!!!!!! http://www.mastercraft.com/teamtalk/...30#post1417530 2016 X30-Wetsounds galore 2017 Misty Harbor Tri-Toon 1985 S&S- Gone but never forgotten
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#6
08-12-2017, 03:21 PM
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great story. top customer service right there. In fact I would say he went beyond expectations.
__________________
 2015 X20 SS GEN2 6.0 2016 G21 Coastal 2014 X46 GEN2 7.4 2014 X30 GEN2 5.7 2006 VRS200 SS 5.7 2013 X30 GEN2 6.2 2013 Yamaha 242LS
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#7
08-12-2017, 04:55 PM
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Didn't even expect him or ask him to send me another. Top notch guy.
__________________
-Aric LONE STAR MASTERBASH 2018!!!!!! http://www.mastercraft.com/teamtalk/...30#post1417530 2016 X30-Wetsounds galore 2017 Misty Harbor Tri-Toon 1985 S&S- Gone but never forgotten
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#8
08-12-2017, 07:29 PM
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Great story. You should post on on Craigslist a picture of the board and say this board was stolen if you see it please text me the registration numbers off the boat......
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#10
08-12-2017, 11:40 PM
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Thanks for the board Aric
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