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Old 08-12-2017, 10:45 AM
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Brock @ Doomswell

So, as many of you know, my Doomswell Nubstep had some delamination issues, and thanks to a few members here, I was able to get in touch with the owner Brock. Brock asked no questions besides where he should send the new one, and said don't worry about sending back the old one.

Fast forward to when the board got delivered.... got "left on my front doorstep". Wasn't there. No big deal as I live in an apartment, so I went to the leasing office... wasn't there. So sure enough, to make this more difficult for both of us, someone actually stole the package off my front doorstep. (This has literally never happened to me, I live in a very safe area in higher end apartments) I text Brock, and we have a conference call with UPS giving the facts. A few days go by, and Brock texts me "hey man, ups is taking to long with their investigation. I'm sending you another" (this time I sent it to my parents house lol)


Bottom line, Brock is a solid guy and I would never hesitate to reach out to him for buying a board. I know what brand I am now loyal to for my surf boards! It's rare to find this level of customer service in the board sport industry... thanks Brock!
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LONE STAR MASTERBASH 2018!!!!!!

http://www.mastercraft.com/teamtalk/...30#post1417530

2016 X30-Wetsounds galore
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Old 08-12-2017, 10:50 AM
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Awesome service and awesome pic!
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Old 08-12-2017, 11:00 AM
RWojo RWojo is offline
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Great story and awesome photo!!
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Old 08-12-2017, 11:22 AM
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Great story, glad you got your boat finally. But I would be currious to watch Craigslist for next few weeks to see if the missing board turns up.
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Old 08-12-2017, 11:34 AM
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Quote:
Originally Posted by SS LS1 View Post
Great story, glad you got your boat finally. But I would be currious to watch Craigslist for next few weeks to see if the missing board turns up.
I've got Craigslist, 5mile and offerup on my phone with notifications for key words like doomswell and surf and whatever else theives would think it is lol
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LONE STAR MASTERBASH 2018!!!!!!

http://www.mastercraft.com/teamtalk/...30#post1417530

2016 X30-Wetsounds galore
2017 Misty Harbor Tri-Toon
1985 S&S- Gone but never forgotten
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Old 08-12-2017, 02:21 PM
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great story. top customer service right there. In fact I would say he went beyond expectations.
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Old 08-12-2017, 03:55 PM
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Didn't even expect him or ask him to send me another. Top notch guy.
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-Aric

LONE STAR MASTERBASH 2018!!!!!!

http://www.mastercraft.com/teamtalk/...30#post1417530

2016 X30-Wetsounds galore
2017 Misty Harbor Tri-Toon
1985 S&S- Gone but never forgotten
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  #8  
Old 08-12-2017, 06:29 PM
jgraham37128 jgraham37128 is offline
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Great story. You should post on on Craigslist a picture of the board and say this board was stolen if you see it please text me the registration numbers off the boat......
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Old 08-12-2017, 06:48 PM
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he is a stand up guy. he told me he is coming out with a more skim (thinner) board next spring. excellent customer service is hard to come by these days..
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Old 08-12-2017, 10:40 PM
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Thanks for the board Aric
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