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Old 03-30-2013, 12:30 PM
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mastercraft by design has me bummed

i purchased a clear decal kit for a x2 off their site for 399.00, and i ordered a few t-shirts as well. i could of bought the tshirts at local dealer but i was already ordering so figured why not. well the shirts arrived but the decal kit was not in the box. i went to their site and used the contact us info......called about 20 times since its arrival thursday, nobody answers, and yes i called during business hours. so i've left them 2 voicemails with my contact info and explaining the situation and 3 emails letting them know the situation........ no response. is this an official mastercraft website and maybe my dealer could help me,? as they have always been above expectation. or maybe somebody on here has a relationship with this company could help me? this is the link to the missing item and the box that the shirt arrived in says box 1 of 1 so wasn't another box that was missing or anything like that.

http://www.mastercraftbydesign.com/index_514.asp
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  #2  
Old 03-30-2013, 12:43 PM
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Ask for a refund and by your decals from Jim@baws

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  #3  
Old 03-30-2013, 12:47 PM
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thanks, thats a good idea....hopefully he can get the same one i really liked it compared to others I've seen.
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Old 03-30-2013, 02:49 PM
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If you called yesterday...give them till next Mon/Tues

They may have been closed for good friday

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Old 03-30-2013, 03:04 PM
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Go to BAWS first any way. MCBD is expensive...
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Old 03-30-2013, 03:14 PM
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Haven't heard any positive feedback about MBD in a few years. Scott, you out there?
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Old 03-30-2013, 03:19 PM
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boogie420 boogie420 is offline
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Tried thurs and fri, but maybe your right about the holiday. I hope so
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Old 03-30-2013, 03:33 PM
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Quote:
Originally Posted by boogie420 View Post
Tried thurs and fri, but maybe your right about the holiday. I hope so
I doubt it has anything to do with the Holiday. Cancel your order and notify cc company.
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'97 Prostar 190 - LT-1

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  #9  
Old 03-30-2013, 04:22 PM
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Same thing happened to me except my missing item is only $10. I tried calling Wednesday, Thursday, Friday, and emailed but have received no reply.
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Old 03-30-2013, 05:42 PM
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MCBD sucks! I too had a bad experience with them.
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