your opinion... on my situation

X_Star05 · #1 08-09-2006, 05:26 PM

Unfortunately, I’m back again with the same story that just got longer...

Most of you know me already, and know that I own the Mastercraft X-Star with the custom barbwire paint job that my parents got for me. About 3 months after I purchased the boat I started having some spider cracks appear in the bow of the boat. I immediately contacted both Mastercraft and my dealer and notified them about the problem. These spider cracks in my opinion were pretty bad, and were located in odd places on the boat. I was clueless to what was causing the cracks on my new boat. The cracks were right in the bow, right where the corner of the cushions start turning. My dealer said the cracks should not be happening, and obviously addressed the problem. After the cracks were fixed the boat was brought down to Florida. About 4 months after the cracks were fixed; I was cleaning my boat and realized that the cracks had re-appeared in the exact spot they first appeared, but there were more located in the bow near the ladder. After seeing these cracks again I was pretty upset and called Mastercraft again, as well as the dealer I purchased the boat from who fixed my cracks the first time, and another local dealer around my area. Everyone agreed that these cracks should NOT be accruing in the places they are, let alone anywhere on the boat. So, I brought the boat to my local dealer in Florida to have them fix my spider cracks for the second time. They ended up working on my boat for 3 long months (which didn’t bother me because I knew they were doing what they needed to do to fix the cracks correctly). I was told that the areas were the spider crafts were, were stronger then the factory fiberglass and gel coat that was on there to begin with. I was so excited to have my boat back, and be back on the water. Well, after using my boat for three day, my friend comes up to me and says “come look at the bow of your boat.” I did so, realizing the ALLLL the spider cracks are back!!!! I also have small spider cracks throughout the inside of my boat, as well as around the area where my tower is mounted. I am currently in contact with Mastercraft trying to work out the next step…

What do you guys think about this situation?

playtherapy · #2 08-09-2006, 05:36 PM

I say they need to fix um right or give you a new boat!

bigmac · #3 08-09-2006, 05:37 PM

Quote:

Originally Posted by X_Star05

Unfortunately, I’m back again with he same story that just got longer...

Most of you know me already, and know that I own the Mastercraft X-Star with the custom barbwire paint job that my parents got for me. About 3 months after I purchased the boat I started having some spider cracks appear in the bow of the boat. I immediately connected both Mastercraft and my dealer and notified them about the problem. These spider cracks in my opinion were pretty bad, and were located in odd places on the boat. I was clueless to what was causing the cracks on my new boat. The cracks were right in the bow, right where the corner of the cushions start turning. My dealer said the cracks should not be happening, and obviously addressed the problem. After the cracks were fixed the boat was brought down to Florida. About 4 months after the cracks were fixed; I was cleaning my boat and realized that the cracks had re-appeared in the exact spot they first appeared, but there were more located in the bow near the ladder. After seeing these cracks again I was pretty upset and called Mastercraft again, as well as the dealer I purchased the boat from who fixed my cracks the first time, and another local around my area. Everyone agreed that these cracks should NOT be accruing in the places they are, let alone anywhere on the boat. So, I bring the boat to my local dealer in Florida to have them fix my spider cracks for the second time. They ended up working on my boat for 3 long months (which didn’t bother me because I knew they were doing what they needed to do to fix the cracks correctly). I was told that the areas were the spider crafts were, were stronger then the factory fiberglass and gel coat that was on there to begin with. I was so excited to have my boat back, and be back on the water. Well, after using my boat for three day, my friend comes up to me and says “come look at the bow of your boat.” I do so, realizing the ALLLL the spider cracks are back!!!! I also have small spider cracks throughout the inside of my boat, as well as around the area where my tower is mounted. I am current in contact with Mastercraft trying to work out the next step…

What do you guys think about this situation?

I've heard of MasterCraft re-hulling boats with persistent/recurrent gelcoat defects.

jrcarte78 · #4 08-09-2006, 05:49 PM

Do you just live in FL seasonally? Why is the dealer where the boat was purchased 4 hours away? Anyway.....

I would contact the dealer/MC again and let them know that three times is enough and a new solution to the problem needs to be devised. Rehull, replacement boat, etc. Nobody is perfect, and MasterCraft being the company it is I'm sure will understand your point of view and work with you towards a solution that is satisfactory to both parties involved.

J.R.

michael freeman · #5 08-10-2006, 07:28 AM

Quote:

Originally Posted by X_Star05

Unfortunately, I’m back again with he same story that just got longer...

Most of you know me already, and know that I own the Mastercraft X-Star with the custom barbwire paint job that my parents got for me. About 3 months after I purchased the boat I started having some spider cracks appear in the bow of the boat. I immediately contacted both Mastercraft and my dealer and notified them about the problem. These spider cracks in my opinion were pretty bad, and were located in odd places on the boat. I was clueless to what was causing the cracks on my new boat. The cracks were right in the bow, right where the corner of the cushions start turning. My dealer said the cracks should not be happening, and obviously addressed the problem. After the cracks were fixed the boat was brought down to Florida. About 4 months after the cracks were fixed; I was cleaning my boat and realized that the cracks had re-appeared in the exact spot they first appeared, but there were more located in the bow near the ladder. After seeing these cracks again I was pretty upset and called Mastercraft again, as well as the dealer I purchased the boat from who fixed my cracks the first time, and another local dealer around my area. Everyone agreed that these cracks should NOT be accruing in the places they are, let alone anywhere on the boat. So, I brought the boat to my local dealer in Florida to have them fix my spider cracks for the second time. They ended up working on my boat for 3 long months (which didn’t bother me because I knew they were doing what they needed to do to fix the cracks correctly). I was told that the areas were the spider crafts were, were stronger then the factory fiberglass and gel coat that was on there to begin with. I was so excited to have my boat back, and be back on the water. Well, after using my boat for three day, my friend comes up to me and says “come look at the bow of your boat.” I did so, realizing the ALLLL the spider cracks are back!!!! I also have small spider cracks throughout the inside of my boat, as well as around the area where my tower is mounted. I am currently in contact with Mastercraft trying to work out the next step…

What do you guys think about this situation?

I think it is time to ask for a new Hull. All the repairs have to be moving your hull way out of spec. and don't seem to be fixing the root problem. I would also do one of the new wraps instead of paint to get the graphics if that is still an issue.

X_Star05 · #6 08-10-2006, 09:26 AM

mastercraft said they are not out ruling giving me a new boat...

bigmac · #7 08-10-2006, 09:33 AM

MasterCraft has a history, 4 or 5 instances I can think of, of really stepping up to the plate on this kind of issue.

G-man · #8 08-10-2006, 09:34 AM

I would push for a new boat, glad to see they are working with you. Stay working with that dealer and broadcast to world of his great service when he comes through for you.

Diesel · #9 08-10-2006, 09:35 AM

Sounds like they are taking care of you................what is you question again??

3event · #10 08-10-2006, 09:40 AM

I have had vehicle issues before, but never with my MC. Based on experience and situations on this board:

> Work with dealer, stay cool
> Escalate up the chain at dealer first if not cooperative
> Escalate up the chain at MC next if things get stuck
> Remain reasonable, cool, and positive
> Keep your posts on here positive/practical. If results are great, shout em. If not, be constructive. If MC knows you want to work with them they are more likely to work with you.

IMHO
and I hope I don't have to take my own advice, but wish you the best, keep posting!

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