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Old 02-03-2014, 03:53 PM
seth25 seth25 is offline
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Anyone Have a Personal Contact at Gopro?

Started getting pink videos with my Hero 2. Did some research, looks like its a known problem, especially in cold weather. Emailed pink clip to GoPro with serial number, etc. Received camera as a gift, so I don't have the receipt. They denied warranty claim due to lack of receipt and instead offer 20% off a new camera once I send them my old one. Garbage.

Anyone have a personal contact with them? Not a good way to due business!!
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Old 02-03-2014, 04:06 PM
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mzimme mzimme is offline
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I don't have a contact, but I purchased a hero2 a couple years ago that now resides at the bottom of a lake. I could send you my amazon purchase receipt if it helps... How long is the warranty good for?
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Old 02-03-2014, 04:07 PM
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drschemel drschemel is offline
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Bummer. How old is it? Did you send in the warranty registration card when you recieved it? Maybe the person who purchased it used a credit card and can still get the proof of the transaction. I'm not defending GoPro, but it is pretty standard that warranties only cover the original owner. They don't have any way of knowing that you didn't just get it off of EBay.
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Old 02-03-2014, 05:50 PM
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Quote:
Originally Posted by seth25 View Post
Started getting pink videos with my Hero 2. Did some research, looks like its a known problem, especially in cold weather. Emailed pink clip to GoPro with serial number, etc. Received camera as a gift, so I don't have the receipt. They denied warranty claim due to lack of receipt and instead offer 20% off a new camera once I send them my old one. Garbage.

Anyone have a personal contact with them? Not a good way to due business!!
Ask the person who gave it to you where they bought it. I would call Best Buy- they may be able to track it by serial number.

Check your cable. Sounds like you're using the HDMI cable, am I right? HDMI sucks! Make sure it's pushed into the receptacles fully. I see this fairly often and it's always with HDMI, which sucks. Did I mention that HDMI sucks?
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Old 02-03-2014, 06:21 PM
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neil.anderson63 neil.anderson63 is offline
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I heard somewhere that HDMI sucks. Jim, did you know that HDMI sucks???
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Old 02-03-2014, 06:35 PM
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dt37803 dt37803 is online now
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Quote:
Originally Posted by neil.anderson63 View Post
I heard somewhere that HDMI sucks. Jim, did you know that HDMI sucks???
I bet a new HDMI sucks also
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Old 02-03-2014, 07:20 PM
skitilldark skitilldark is offline
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The proper way to say it:

HDMI***
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Old 02-03-2014, 07:24 PM
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Quote:
Originally Posted by neil.anderson63 View Post
I heard somewhere that HDMI sucks. Jim, did you know that HDMI sucks???
I heard that somewhere.
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Old 02-03-2014, 08:08 PM
jasonba1 jasonba1 is offline
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the problem that will probably be is that gopro themselves haven't sold the hero 2 in well over a long time they now have the hero 3 that was released nov. 2012 and the hero 3 plus that was released in oct of 2013. I hope it all works out I try and call some people tomorrow and see what I can find out for you
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