04 Star... hopefully someone from K Town or Maryville will chime in... I hate to see this, but its the exact reason why my boat didnt end up there. They do amazing work... but if your volume is such that it is dont over promise and dont take more boats than you can do. Its better to turn away business than to have a Bad Rep... which this can easily spread quick. This has been echo'd on other sites as well.
But I will say once you do get it... it will be nice.