Originally Posted by captain planet
Highly unlikely. I have bought two sets of tires from them for my personal vehicles. They are right across the street from our office and I send our company vehicles over to them for service when they need it. It is in his BEST interest to keep me happy. Not only that, he said they would take care of it without hesitation when I took it over to them this morning.
Originally Posted by firstname.lastname@example.org
Well there ya go, their taking care of their screw up, good on em.
I have always said that anyone can make a mistake in the operation of their business, it's how they handle the problem that makes the difference between keeping/creating loyal customers or chasing paying customers to the competition.
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