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View Full Version : Need a GM diesel injector...anyone have a connection to get one?


jkski
10-17-2011, 12:08 PM
I started a thread a few weeks ago regarding the issues I am having with my 2006 GMC Duramax LBZ.....well, the truck has now been sitting at the dealership torn apart waiting on a new injector for roughly 3 weeks now. The dealership is telling me that the part #97361355 is on some sort of national backorder and they likely will not have one for another week or so. I could try to get a Bosch or something else to replace it however, I am this far into it and if I do not replace it with a GM part then I won't have any warranty to fall back on.

So, does anyone have knowledge of where I can get one or a connetion to get one?

This thing has turned into a frickin' nightmare.

mcmx2
10-17-2011, 12:58 PM
I do not have any connections but Bosch makes the injectors for the Duramax so if you can get one you are getting the same as the GM.

jkski
10-17-2011, 01:03 PM
Thanks. I have checked on everything Bosch to rebuilt and everything seems to be gone. There is some sort of national backorder on this part and has been for some time. I just got off the phone with GM Customer Service and they are supposed to have a "District Specialist" call me......that shoud be interesting....maybe they will feel bad for me and choose to cover the cost!!!

j.mccreight@hotmail.com
10-17-2011, 01:10 PM
I have 3 of that injector available locally. Pm me for more info...

jkski
10-17-2011, 01:24 PM
Thanks, PM sent.

j.mccreight@hotmail.com
10-17-2011, 01:27 PM
Nevermind, those that I have are special ordered and already paid for another customer, sorry and no other dealer in houston has any...

jkski
10-17-2011, 01:32 PM
Thanks for trying. If you come across any others, please keep me in mind.
Any idea when the new ones are set to arrive? I have been told everything from the 15th of this month to mid-November.

j.mccreight@hotmail.com
10-17-2011, 01:36 PM
Normally when items are on back order they fill all the special request first then refill dealer stock, ill keep an eye out though, James

j.mccreight@hotmail.com
10-17-2011, 02:59 PM
My gm parts is saying gm extended the warranty on some of the early duramaxes like yours, you might be under factory warranty depending on your milage thats prolly why customer service is going to contact you.

Thrall
10-17-2011, 05:11 PM
That stinks. Why the backorder? Are the LBZ's eating injectors now too?
The extended warranty was just for the LB7 models 01-04 and those are all out of the 7yr 200k mi warranty now.
Get back on dieselplace.com and ask them guys. Probably a bunch of them have stock injectors sitting around that they replaced with hot rod ones. Also check the bigger diesel performance shops.

tplane2
10-17-2011, 06:00 PM
That stinks. Why the backorder? Are the LBZ's eating injectors now too?
The extended warranty was just for the LB7 models 01-04 and those are all out of the 7yr 200k mi warranty now.
Get back on dieselplace.com and ask them guys. Probably a bunch of them have stock injectors sitting around that they replaced with hot rod ones. Also check the bigger diesel performance shops.

Not too many people actually swap the whole injector. They just get new honed nozzles and 75% of the time send stock ones back as cores ($500). Thats what I did.

I do believe the OP is in a dink. I checked most of my sources, and no one seems to have a single. I hope it works out for you man, don't get too frustrated with it. They're great motors, but sometimes they'll make you pull your hair out.

Thrall
10-17-2011, 07:32 PM
tplane, agree, but alot of gearheads on there with spare parts, maybe the best way to find one in a pinch.
On one hand I guess I'm glad I sold my LB7 although I did not have a SINGLE problem with the engine in 100k mi. On the other hand it was a much more refined truck than my Cummins that is 5 years newer.
jkski, try calling Wade Boyd in Denver.(303)931-0674 He's a DMax guy and has a diesel perf shop. Tell him you talked to Thrall, Alan's (his Dad) boss from Vail. He's a helpful guy and if he doesn't have one, he knows most of the diesel perf guys in Idaho.

jkski
10-17-2011, 08:00 PM
Thanks guys, I think I have now passed thru the various stages of anger and frustration and have now reached the level of laughing and wanting to see just how long this can take and naturally that is mixed with looking at new trucks to simply move on (although that is an expensive venture).

I spent most of the day talking to the various diesel shops and everyone laughed as soon as I told them what I was looking for, following it with GOOD LUCK. It seems as though this is an epidmic stemming back as far as June from what I can tell. I have posted on both the Duramax and DieselPlace forums but nobody has come forth with one. I did manage to find one local shop who found a remaned and could get it here by Friday but.....I called GM customer service earlier and the District Specialist is calling me tomorrow so I am hoping they will have a resolution that includes covering this under some type of extension in warranty (WISHFUL THINKING I AM SURE, but remember I am in laughing stage!)

One way or another I hope to resolve this tomorrow......I have a feeling it will be a long day on the phone.
Thanks again guys, your advice is much appreciated.

Sullivan
10-17-2011, 08:08 PM
Time for a new Ford!?

Seriously, sorry to hear about your truck. I keep hearing more and more horror stories of Diesels being broke down and costing serious cash to fix.

Cloaked
10-17-2011, 09:29 PM
I started a thread a few weeks ago regarding the issues I am having with my 2006 GMC Duramax LBZ.....
This thing has turned into a frickin' nightmare.I posted in that thread with a place for reference on injectors. It's worth a try, no guarantees. I'm on my third and last Duramax. I drove the 5.7L Tundra this weekend while transporting a boat from Tampa to Knoxville. Never missed a beat and towed like a champ. That's all I can ask for.

Try calling Kennedy Diesel (kennedydiesel.com)

.

Forrest-X45
10-18-2011, 03:22 PM
Wow - never heard of any injector issues with the LBZ, only Duramax to have injector issues was the LB7 in the first years. Sorry to hear about your issues getting a replacement, taking this long is a joke and I would hope the GM district rep you speak with offers some kind of discount for your wait.
But once you do get it fixed I wouldn't sell your truck, you have the best diesel out there with the LBZ with none of the new emissions crap. The LBZ has tons of potential to make big power. If for some reason I had to replace my truck today I would look for a LBZ Duramax. And that is after tons of research and experience.

tplane2
10-18-2011, 07:25 PM
Wow - never heard of any injector issues with the LBZ, only Duramax to have injector issues was the LB7 in the first years. Sorry to hear about your issues getting a replacement, taking this long is a joke and I would hope the GM district rep you speak with offers some kind of discount for your wait.
But once you do get it fixed I wouldn't sell your truck, you have the best diesel out there with the LBZ with none of the new emissions crap. The LBZ has tons of potential to make big power. If for some reason I had to replace my truck today I would look for a LBZ Duramax. And that is after tons of research and experience.

^This.....

timvan
10-19-2011, 06:53 AM
Dont know if they have them in stock or not... have you tried ... http://www.industrialinjection.com/

I have the same truck... keep the oil changed and run a bit of 2stroke oil throgh the fuel every few tanks and she sings!

jkski
10-19-2011, 07:01 AM
Thanks guys, here is where I stand:
I managed to find a place who "claims" they can get me remanned injectors direct from Bosch but it will take 1 week for them to arrive. Meanwhile, I am playing phone tag with the GM District Specialist.....correction, she called me once on Monday and I returned her call within 5 minutes leaving a voicemail and have proceeded to call her 2 additional times leaving follow-up VM's with no return call.....YET.
I am in a bit of a quandry now: On one hand I could order the injectors thru the vendor I found and hope they actually come in within a week but if I do that and supply those directly to the dealer for install then any chance(slim as it may be) of warranty extension to cover is out the window. On the other hand, I could wait for GM to come thru with something in hopes that it will happen sooner rather than later and pray that they have mercy on my wallet.

I think I will give the District Specialist 1 more day then I will be forced to take my alternate route and worst case scenario I will have an injector to sell.

Thrall
10-19-2011, 11:16 AM
Sounds like you shouldn't have any trouble selling a spare injector!
Did they run a balance rate test and what were the results? This will tell you if there are other injectors on hteir way out (like, may as well wait for 8 new injectors if you'll be out of warranty soon).
If an injector was stuck open, you were diluting the engine oil with fuel and this could be a major problem with longevity of the bottom end bearings.
While I'd lean towards throwing an injector in it and getting the truck running, if you had any significant amount of fuel in hte crankcase for any length of runtime, I'd be pressing that issue as waranty and looking for some sort of compensation.

tplane2
10-19-2011, 07:23 PM
Here you go:

http://www.dieselplace.com/forum/showthread.php?t=436423

jkski
10-24-2011, 08:47 AM
Latest update:
We are now entering week 5 and unfortunately, because of the path I am going down with the truck being at the dealership, I am somewhat forced to see this through.
I spoke with a GM District Specialist on Thursday of last week and she was going to do some research into what if anything can be done to assist with the repairs. A return call is scheduled for today between 4 and 6pm so we wil see what comes of that.

I will say that if not for the help of a fellow MC owner I know I would not even be on the GM radar but thanks to him the dealer, who is not at fault, has received numerous calls and it looks as though some type of action is taking place behind the scenes.
Stay tuned for more.

Cloaked
10-24-2011, 05:09 PM
Latest update:
We are now entering week 5 and unfortunately, because of the path I am going down with the truck being at the dealership, I am somewhat forced to see this through.
I spoke with a GM District Specialist on Thursday of last week and she was going to do some research into what if anything can be done to assist with the repairs. A return call is scheduled for today between 4 and 6pm so we wil see what comes of that.

I will say that if not for the help of a fellow MC owner I know I would not even be on the GM radar but thanks to him the dealer, who is not at fault, has received numerous calls and it looks as though some type of action is taking place behind the scenes.
Stay tuned for more.Been all down that road. Mine sat for 7 weeks and that is when injectors were readily available....

I dumped the 2001 and the 2002. The 2007 is on its way out too. Piss on GM.

.

Thrall
10-24-2011, 07:49 PM
Been all down that road. Mine sat for 7 weeks and that is when injectors were readily available....

I dumped the 2001 and the 2002. The 2007 is on its way out too. Piss on GM.

.

It isn't just GM. It's dealers in general. I've been p!ssed on by Ford and Dodge dealers too.
Still, a LBZ Duramax is one of the best diesel pickups out there. None of them are without problems. My LB7 only gave me 1 issue in 100k mi and it was a $40 switch that I replaced in a parking lot (NSBU switch and it was fugging cold that day:D).
My Dodge, CUMMINS, on the other hand, supposed to be the better truck, solid front axle, bulletproof engine, blah, blah, blah, has had new clutch, new steering box and pump, new #4 injector line, 1 random dead battery acting no start, ball joints are shot, brakes don't last as long as the Chebbie. Is it a bad truck? No, I love it and it's been relatively trouble free. My point is they are all pieces of cr@p, just depends which one is in the lead on any given day.

jkski
10-25-2011, 09:01 AM
Week 5 Update:
Thanks in big part I feel, to a fellow MC owner who works for GM, I received a call from the District Specialist yesterday evening and they are going to cover the cost of 1 injector (parts and labor) and while the DS states it will be arriving at GM on November 1st, I have better info that states it was to ship to the dealer last night.
So, while talking to the DS I asked about the concern for the remaining 7 going out and to make a long story short they said they do not show a history of this being an issue but if it should come up in the future at least the file is well documented to make my case.

So, while the journey is not yet over progress is being made. I am "HOPING" to have the truck back bay weeks end so I'll update more later.

Forrest-X45
10-25-2011, 01:39 PM
Good news on the update and you are making progress. Still - it took way too long! Also good to see the DS is working with you and making the situation right. Great to see GM stand by their product when most are not and just leave their customers hanging.

jkski
10-25-2011, 02:53 PM
I agree, the length of time has been and continues to be too long, however I will accept any forward progress at this point. I am certainly hopeful that this 1 injector resolves my issue without further complication but only time will tell. I will know more once the truck is back together and running so that they can perform another balance test and see if any engine damage may have occurred.
I could have resolved this more quickly by purchasing an injector from one of the sources provided earlier in this thread however it wold have been money out of my pocket and would not have provided any additional path for future issues, so while it has been painful to wait I "think" I made the right decision.

bobx1
10-25-2011, 04:03 PM
I am getting away from diesels and I have owned 4 since 1999 (F250). As we speak, I am having to replace an injector on the 2008 F250 I gave to my son last year (batteries, ball joints, altenator, and now injector - it has just over 100K miles).

So I had a long conversation with the Ford service manager today about diesels and he quietly said that unless it is REALLY needed (constantly pulling heavy loads) then to stay away from diesels. He said the old 7.3's were worth it but today, they cost $6K more up-front, fuel is more expensive, and all the emissions crap is killing the advantages and appeal. I know that normal wear repairs are to be expected (altenators, ball joints, etc.) but if you start having injector issues then you can be screwed to the wall.

I have 70K trouble free miles on my F150 4x4 Crew. I sure do love diesels but I think I am done with them - sad day.....

Finnsdad
10-25-2011, 04:32 PM
Are the injectors the same on a brand new truck? Tell them to take one out of a new truck on the lot, and then replace it with the one that is on order when it comes in. Just thinking outside of the box....

tplane2
10-25-2011, 07:24 PM
Are the injectors the same on a brand new truck? Tell them to take one out of a new truck on the lot, and then replace it with the one that is on order when it comes in. Just thinking outside of the box....

Nope......

jkski
10-29-2011, 05:13 PM
Week #6 Update......and I thought the saga was over:
Well, I "tried" to pick up my truck today after the dealer said it was running good and ready. So, I arrive at the dealership, sign the receipt showing no balance due (thank you GM) go get in my truck, turn the key and nothing...batterries are dead..and so it begins. I go back into the dealership and the service manager comes out to the truck with me along with a jump box. After a few hard cranks the truck comes to life and sounds just like a cummins kackling. The service manager proceeds to tell me that after they replaced the failed injector they drove it and the FPR went bad again...granted they just replaced this 6+ weeks ago and the truck has been sitting at their dealership since. So they installed another new one and stated that the fuel filter was very plugged, even though I replaced it 50 miles before I took it in for the FPR. I looked at him and said "You do realize that this truck is not running right, it sounds more like a Cummins kackling than my Duramax" to which he responds, "I know it is not running right." I proceeded to repeat myself several times and he agreed each time that it is not right and then went on to say that the fuel system needs to be flushed as he believes it is bad fuel and that all of the pressures were fine and no codes were being thrown, then he sends me on my way. Before leaving I said, you do realize that if I drive this it will likely result in the FPR going again to which he replied that he can not say how long I will go without issue.

So, rather than do or say something I would later regret, I drove the vehicle straight to my non-dealer mechanic who also happens to be friends with the service manager and he took one listen and said the truck was not right. He is taking a fuel sample and having it tested so we will see if there is anything there.

My question...how does a dealership allow a truck that has been sitting there for 6 weeks to be picked up with a dead battery and not running properly. On top of that how does a service manager knowingly allow a vehicle that is not running properly and that has been as involved as this one, to drive off the lot.

So, can bad fuel possibly cause multiple FPR failures and an injector failure? Why would a dealership who is getting paid under warranty allow this vehicle to leave without being 100% correct?

Well, guess we will see what comes of all of this on Monday but for now I have reached week #6 without the truck which means more $$$ lost!

Cloaked
10-29-2011, 07:15 PM
Week #6 Update......and I thought the saga was over:
Well, I "tried" to pick up my truck today after the dealer said it was running good and ready. So, I arrive at the dealership, sign the receipt showing no balance due (thank you GM) go get in my truck, turn the key and nothing...batterries are dead..and so it begins. I go back into the dealership and the service manager comes out to the truck with me along with a jump box. After a few hard cranks the truck comes to life and sounds just like a cummins kackling. The service manager proceeds to tell me that after they replaced the failed injector they drove it and the FPR went bad again...granted they just replaced this 6+ weeks ago and the truck has been sitting at their dealership since. So they installed another new one and stated that the fuel filter was very plugged, even though I replaced it 50 miles before I took it in for the FPR. I looked at him and said "You do realize that this truck is not running right, it sounds more like a Cummins kackling than my Duramax" to which he responds, "I know it is not running right." I proceeded to repeat myself several times and he agreed each time that it is not right and then went on to say that the fuel system needs to be flushed as he believes it is bad fuel and that all of the pressures were fine and no codes were being thrown, then he sends me on my way. Before leaving I said, you do realize that if I drive this it will likely result in the FPR going again to which he replied that he can not say how long I will go without issue.

So, rather than do or say something I would later regret, I drove the vehicle straight to my non-dealer mechanic who also happens to be friends with the service manager and he took one listen and said the truck was not right. He is taking a fuel sample and having it tested so we will see if there is anything there.

My question...how does a dealership allow a truck that has been sitting there for 6 weeks to be picked up with a dead battery and not running properly. On top of that how does a service manager knowingly allow a vehicle that is not running properly and that has been as involved as this one, to drive off the lot.

So, can bad fuel possibly cause multiple FPR failures and an injector failure? Why would a dealership who is getting paid under warranty allow this vehicle to leave without being 100% correct?

Well, guess we will see what comes of all of this on Monday but for now I have reached week #6 without the truck which means more $$$ lost!Mechanic may have not known what he / she was doing. I have seen many diesel rapairs by shop wrenchers that have little or no experience on diesels. It's not uncommon....

Dealerships are on my list of ranking with politicians and O-bammy.... not up there very high....bad fuel is the number one cause of injector failure. Dirt or contaminants in the fuel are like particles of sand under high pressure / on the seals....

Also find out if you got new OEM injectors, used ones, not all new in the set of eight, or preferably a new set of Bosch injectors.....

.

Double D
10-29-2011, 07:56 PM
Week #6 Update......and I thought the saga was over:
Well, I "tried" to pick up my truck today after the dealer said it was running good and ready. So, I arrive at the dealership, sign the receipt showing no balance due (thank you GM) go get in my truck, turn the key and nothing...batterries are dead..and so it begins. I go back into the dealership and the service manager comes out to the truck with me along with a jump box. After a few hard cranks the truck comes to life and sounds just like a cummins kackling. The service manager proceeds to tell me that after they replaced the failed injector they drove it and the FPR went bad again...granted they just replaced this 6+ weeks ago and the truck has been sitting at their dealership since. So they installed another new one and stated that the fuel filter was very plugged, even though I replaced it 50 miles before I took it in for the FPR. I looked at him and said "You do realize that this truck is not running right, it sounds more like a Cummins kackling than my Duramax" to which he responds, "I know it is not running right." I proceeded to repeat myself several times and he agreed each time that it is not right and then went on to say that the fuel system needs to be flushed as he believes it is bad fuel and that all of the pressures were fine and no codes were being thrown, then he sends me on my way. Before leaving I said, you do realize that if I drive this it will likely result in the FPR going again to which he replied that he can not say how long I will go without issue.

So, rather than do or say something I would later regret, I drove the vehicle straight to my non-dealer mechanic who also happens to be friends with the service manager and he took one listen and said the truck was not right. He is taking a fuel sample and having it tested so we will see if there is anything there.

My question...how does a dealership allow a truck that has been sitting there for 6 weeks to be picked up with a dead battery and not running properly. On top of that how does a service manager knowingly allow a vehicle that is not running properly and that has been as involved as this one, to drive off the lot.

So, can bad fuel possibly cause multiple FPR failures and an injector failure? Why would a dealership who is getting paid under warranty allow this vehicle to leave without being 100% correct?

Well, guess we will see what comes of all of this on Monday but for now I have reached week #6 without the truck which means more $$$ lost!

Since we're in the same area can you tell me the dealer? I have issues every once in a while with dealerships and we can compare notes. :)


Sent from Never Neverland using my iPhone 4 on Tapatalk

jkski
10-30-2011, 06:04 AM
The injector that was replaced was sent direct from Bosch to GM and GM to the dealer, and GM extended warranty coverage for this, which I am extremely thankful for and I certainly do not find fault in GM for this latest comedy of errors. GM opted to replace only the 1 bad injector as they did not feel there was sufficient evidence to support the failure of all 8 as being an issue, but they kindly stated that if another went in the near future, I would at least have a strong case to make for additional coverage, so I felt this was fair.

In hindsight it would have been better to simply leave the truck at the dealership however, I drove it 2 miles down the street to my private mechanic who is friends with the service manager so that he could tell me if I was justified in saying it was not correct, and he did verify. "I think" my thoughts were to get the truck as far away from that dealership as possible to prevent further issue as getting mad simply would not solve anything.
So, we will see what tomorrow brings.

Double D: I sent you a PM with the dealership name as I am sure you can respect that I do not wish to name them here as nothing good ever comes.

Forrest-X45
10-30-2011, 12:14 PM
I will second what Cloaked stated above - bad diesel fuel will cause havoc on your fuel system and destroy your fuel filter. Water in your diesel fuel will cause your engine to kackle and any junk in the fuel will clog your fuel system. You might have picked up a bad batch of fuel so your service manager made a logically suggestion to flush the fuel system and replace your fuel filter but you will also need to drain your tank. Interested to see what your results are from the fuel sample.....

Thrall
10-30-2011, 12:37 PM
While all this is possible, bad fuel, etc, it's not very likely. Alot of stealers don't have good diesel techs as that's only a small % of their vehicles.
How'd they know the filter was plugged? Cut it open? Did they show you?
Bad fuel is a classic excuse to deny warranty and charge you even more money.
So they put another fpr and filter on right before you left and it's not running right even for a little bit?
Still some unanswered questions that make me think the dealer is either lost or trying to get some money out of you.

Cloaked
10-30-2011, 12:47 PM
While all this is possible, bad fuel, etc, it's not very likely. Alot of stealers don't have good diesel techs as that's only a small % of their vehicles.
How'd they know the filter was plugged? Cut it open? Did they show you?
Bad fuel is a classic excuse to deny warranty and charge you even more money.
So they put another fpr and filter on right before you left and it's not running right even for a little bit?
Still some unanswered questions that make me think the dealer is either lost or trying to get some money out of you. I would not allow them to write this off as bad fuel. I was pointing out that dirty fuel becomes an injector's worst enemy, literally like sand in a blaster.

Like previously said, I suspect the shop wrencher is less ecxperienced.

You can read some over on the Diesel Page or call and speak with John Kennerdy at Kennedy Diesel. If he doesn't know, it doesn't need to be known.

I started with these issues eleven years ago in the LB7 era of the2001 model. Continued into a new 2002 model (LB7 engine) and at that time, GM finally succumb to replacing all 8 injectors and the fuel pump / supply system for any failure related to injectors (thus my surprise that they replaced one injector)..........all along with an effort to stay off a massive recall, they extended the warranty to 200K and / or seven years. That too became costly after a multitude of failures and unhappy customers. I went through this four times so I feel your frustration.... Mine sat in the shop for weeks on end, etc.... they dreaded seeing me pull on the lot after a while...



.

.

jkski
11-04-2011, 07:32 AM
Update....for anyone who is still curious:

Well, I eliminated some variables yesterday by replacing my batteries, although according to the testing they still had life. I opted to hold-off on doing anything fuel related until I spoke with the GM DS to determine the next move and however, I did contact another GM dealership that is owned by a fellow MC guy and the diesel tech was more than happy to look at the truck and get involved. So, he took the time to out of his own personal time, to take a look and advised draining the fuel and then putting in some new fuel and running the truck for a while to blow out any of the old they may be in there, stating that he was confident I would not harm anything.
The old fuel was a little murky but he stated he had seen worse.

I spent a good portion of the day driving it and as expected, it did not get any better. While it seemed to have decent power at times, it still knocked and at speeds it would somewhat load-up, shutter and then blow-out excess fuel and take off.....maybe another bad injector. In any case, the truck is headed to the new dealership today and it will be in their hands.

I have to say that GM has been very helpful thus far and I received prompt follow-up calls from the DS yesterday. My case is actually changing to a different DS being that I am changing dealerships, and that DS called me yesterday as well simply to introduce herself and get lay out a plan. In addition, I have been posting updates on the Duramx forum which has garnered PM's from 2 additional customer service reps offerring to help. It is nice to see a company that is monitoring and responding to the issues that their customers are facing.

New Day + New Dealership + New Tech = Hopeful of New and Better Outcome!

jkski
11-13-2011, 10:14 AM
Happy Days Are Here Again and all is now right with the world. A new dealer and qualified tech coupled with incredible customer service put me back on the road this last Friday. The end result was the new dealer had 3 trucks just like mine in their shop with the same issues, all of us filled up at the same station, same day. The service advisor worked directly with the fuel station and they agreed to cover 100% of the damages, which amounted to roughly $9k....yes, I said $9k. Pretty much the entire fuel system was replaced including all 8 injectors, CP3, FPR(again), etc., and now the truck runs fantastic.
The great thing about this wa that from the moment I met the service advisor and tech, they stated exactly what they would do and they did exactly that, calling me everyday to provide an update....to me that is customer service. In addition, GM has remained involved, calling me every couple of days to check on the status, again, customer service. And, I can not forget to mention the fellow MC owner at GM who went way above and beyond to get involved and keep get things moving in the early stages of this process.

So, it took roughly 7 weeks (6 at first dealership and 1 week at the new one) but I have to admit that things happen for a reason and I am certainly glad that I ended up taking the truck to a different dealer otherwise, I may never have known about the fuel issue and would likely have been paying for this out of my own pocket.
If anyone is ever looking for a great Chevy dealer in the Akron Ohio area, I highly recommend VanDevere Chevrolet!!!

Double D
11-13-2011, 10:43 AM
Happy Days Are Here Again and all is now right with the world. A new dealer and qualified tech coupled with incredible customer service put me back on the road this last Friday. The end result was the new dealer had 3 trucks just like mine in their shop with the same issues, all of us filled up at the same station, same day. The service advisor worked directly with the fuel station and they agreed to cover 100% of the damages, which amounted to roughly $9k....yes, I said $9k. Pretty much the entire fuel system was replaced including all 8 injectors, CP3, FPR(again), etc., and now the truck runs fantastic.
The great thing about this wa that from the moment I met the service advisor and tech, they stated exactly what they would do and they did exactly that, calling me everyday to provide an update....to me that is customer service. In addition, GM has remained involved, calling me every couple of days to check on the status, again, customer service. And, I can not forget to mention the fellow MC owner at GM who went way above and beyond to get involved and keep get things moving in the early stages of this process.

So, it took roughly 7 weeks (6 at first dealership and 1 week at the new one) but I have to admit that things happen for a reason and I am certainly glad that I ended up taking the truck to a different dealer otherwise, I may never have known about the fuel issue and would likely have been paying for this out of my own pocket.
If anyone is ever looking for a great Chevy dealer in the Akron Ohio area, I highly recommend VanDevere Chevrolet!!!

Great news and glad to hear it! Bad gas from one station huh? Was it their tanks or a particular delivery from the fuel supplier?

jkski
11-13-2011, 07:30 PM
I am only guessing but would have to say a bad supply. I state this only because I returned to the same station just to take a sample of their fuel and put it into a glass jar and it looked nothing like what came out of my tank. Beyond that, I have 3 of the same station located within roughly 5 miles of my house and looking back, I recall seeing yellow "Out of Order" signs on all of their diesel pumps and what appeared to be some type of clean-up truck at each location during the course of my ordeal. I would never have put this together but am thankful that I ALWAYS KEEP RECEIPTS as it was proof of my having been there. So, an $80+ fill-up ended up costing them $9k and if you think about it, being that my truck was one of 4 trucks that this dealer was repairing from this issue....$36k total.....OUCH that one is going to leave a mark.

Lessons learned:
1) A good diesel tech and good dealership are very important.
2) Always keep receipts.
3) Gas suppliers carry insurance for just such an occassion. (In this case Wells Fargo Insurance)
4) Did I mention a knowledeable diesel tech!!!
5) Anything I may have overlooked or forgotten.

Cloaked
11-13-2011, 07:52 PM
Happy Days Are Here Again Good for you. Glad you got it worked out. What really sparks my curiosity is what did GM do to correct the other dealer that seemingly (in comparison) is incompetent to service their diesels and provide customer satisfaction? What GM did for you is commendable but I would be truely impressed to see if (and how) they (GM) corrected the aforementioned curiosity on my part. Thus remains the rest of the story about the incompetent service provider(s). The VanDevere dealer only did what any dealer should have done, fairly academic. Glad you got the machine back in operation.

.

MIMC
11-14-2011, 11:20 AM
Cloaked -

I all I will say is proper actions are being taken internally between GM and the original dealer to "discuss" improper warranty charges. :mad: Furthermore dealer rating will be reviewed/impacted (service rating, new diesel truck allocation, technician training, etc). Will not be an overnight correction, but changes will be implemented. Just glad the second dealer was able to properly diagnose and provide the proper customer service that Jkski deserved! Hats off to VanDevere Chevy - job well done!:)

MIMC

Thrall
11-14-2011, 12:42 PM
Glad you got it sorted out jkski.
Guess I stand corrected about the bad fuel thing.
The great news is you now have basically a new truck. Engine, Allison and AAM axles are pretty bulletproof and now you have a new CP3 and injectors.