My new X15 ???

[Michael hunter]

After a long search of all brands I went to my local MC dealer to negotiate a deal.
They gave me a price on a 08 X15 last week. I checked on line and
found they were about 10k high based upon the sales prices listed
of new in stock boats. The salesman was very nice until I told him
I checked on line. Then he got pissed off that I would look at other
dealers and informed me that if I didn't buy the boat from him don't
expect them to do any warranty work until all their boats were done
first. I told him what web sites to go to for conformation. He told me
he was too busy to wast time checking other dealers.
I'm not asking them to give a boat away just be competitive with
other MC dealers. Well that being said they wont have to worry about
price or service. This is the third MC dealer I have had problems with
and I haven't even bought the boat yet. The sales tactics used on
me doesn't make me buy just run away fast. I'm glad their true colors
came out before I spent 70-80k with them. A high dollar purchase like
this is not only about a great product its also about service and trust of the
dealer . I'm not sure I even want a MC any more quite a switch from
last week.I feel like I'm getting screwed before the sale so what can I
expect after.

[bigmac]

IMHO, the quality of the dealer is more important than the quality of boat. I don't care how good a boat MasterCraft is, or how bad I wanted one, I'd would readily buy any one of 4 competing brands if I had the experience that you had.

I wouldn't touch a MasterCraft with a 10 foot pole if the dealer I had to deal with was really as big a jerk as you describe.

[SkiDog]

I'm thinking that Chris Wingo should hear about this!

[magnum]

Are there other dealers in your area, I couldn't afford a new one and went out of state and found an excellent used one that we could afford and our local dealer has been nothing but outstanding when we needed something , Hopefully you can work out these details because once you get a Mastercraft you will know what a quality boat it really is, You WILL see the difference Ask to speak to the owner of the dealer you had this experience with, I know ours will do ANYTHING to get your business

[Michael hunter]

Who is Chris Wingo?

[TMCNo1]

I'm thinking that Chris Wingo should hear about this!

Someone should!

[coz]

After a long search of all brands I went to my local MC dealer to negotiate a deal.
They gave me a price on a 08 X15 last week. I checked on line and
found they were about 10k high based upon the sales prices listed
of new in stock boats. The salesman was very nice until I told him
I checked on line. Then he got pissed off that I would look at other
dealers and informed me that if I didn't buy the boat from him don't
expect them to do any warranty work until all their boats were done
first. I told him what web sites to go to for conformation. He told me
he was too busy to wast time checking other dealers.
I'm not asking them to give a boat away just be competitive with
other MC dealers. Well that being said they wont have to worry about
price or service. This is the third MC dealer I have had problems with
and I haven't even bought the boat yet. The sales tactics used on
me doesn't make me buy just run away fast. I'm glad their true colors
came out before I spent 70-80k with them. A high dollar purchase like
this is not only about a great product its also about service and trust of the
dealer . I'm not sure I even want a MC any more quite a switch from
last week.I feel like I'm getting screwed before the sale so what can I
expect after.

If you found it for 10k less why are you even talking to the high dealer now?:confused:
Go get it where you're gonna spend less and don't recommend that other dealer, cut & dry no haggling :D

[magnum]

Don't know who that is but I have e-mailed Greg Clower with a warranty issue , nothing to do with the dealer His e-mail Gregory.Clower@mastercraft.com

[jack]

u check the east coast dealers yet?

[Michael hunter]

Magnum
We have visited MC dealers within 130 miles of home as we looked at
other brands we were on our third dealer when we were first shown
the X15. This should have been easy the dealer I spoke of is 1.2 miles
from home. I don't think their attitude would change even on a used
boat.

[SkiDog]

If I'm not mistaken, Chris is the guru that checks up on all the dealers. I may be wrong about that though. There's guys on here that can verify this or correct this. However, if he isn't the one, there IS someone at the factory that should be able to look into this. My first step though, would be to contact the owner of the dealership and tell them whats happening.
First hand experience here, I WILL not deal with the dealership in my area!!!!!!!!!!!! I now deal with one thats 4 hours away, and they treat me like I'm somebody. Seek out the owner, and see what he says. If you're not happy with what he say's move on, and THEN send a letter to MasterCraft and tell them what happened. One of the LARGEST dealers in the country lost MC because of poor customer service!

[Michael hunter]

Coz
I have been told I can't buy a new MC out of my territory.
This means I'm stuck with them or buy used. I don't know
why they advertise across the country when they can
only sell locally

[bigmac]

There are only two MasterCraft dealers in Minnesota and fortunately both are truly excellent. Within 20 minutes from my house, there are dealers for MasterCraft, Malibu, CC, and Supra/Moomba. All are excellent dealerships, so my decision matrix was a little more complicated. I believed MC to be the better boat, and as luck would have it got the best deal from the MC dealer. I haven't regretted the choice for a moment, and my dealer has exceeded my every expectation during and after the sale (expectations that I tested yet again (http://www.mastercraft.com/teamtalk/showthread.php?t=25315) this past week). IMHO, if you can't find a GOOD MC dealer within reasonable driving distance, I'd be looking at those other boat brands if I were you.

As to buying in your specific area, there are reportedly some dealership territorial constraints. However, I've seen several problems similar to what you describe reported here on Team Talk over the years, and AFAIK, they have been efficiently resolved by getting MasterCraft corporate involved. The problem that I see here is that doing so isn't likely to get your local dealer any LESS pissed at you, so if you do go MasterCraft, be prepared for a possible drive that's greater than 1.2 miles. My buddy has an X10 that he bought from the OTHER MC dealer in Minnesota (120 miles away) as a spur-of-the-moment boat show deal. There was supposedly some kind of deal worked out behind the scenes between the two dealerships, transparent to my buddy. Our local dealer welcomes him with open arms when service is needed.

[dummy]

Coz
I have been told I can't buy a new MC out of my territory.
This means I'm stuck with them or buy used. I don't know
why they advertise across the country when they can
only sell locally

Who told you that? That doesn't even sound legal. For starters I'd think it violates interstate commerce. Can you imagine what we'd be paying for a car if we couldn't shop other lots?

Sounds like B.S. to me.

[SkiDog]

Coz
I have been told I can't buy a new MC out of my territory.
This means I'm stuck with them or buy used. I don't know
why they advertise across the country when they can
only sell locally

As I said before, You CAN buy a boat 'out of territory'. The dealer you buy from may ask you to give them a wriiten explanation as to why you are buying from them instead of your local dealer. Sounds to me like you just got an over zealous salesman trying to make a sale in a harsh market. Again, seek out the OWNER of that dealership and tell him what was said. (Hopefully it wasn't the owner that you were dealing with in the first place!) Take a buyers order from another dealer to him and see what he says then. If he throws up the warranty crap again, then you don't wanna waste your time dealing with them anyway.

[Roonie's]

If I may be so bold to ask.... what dealership was it?

[BOATNGUYNE]

Where are you from ? 10k Difference, same year and equipment on both boats ?

[bigmac]

I might suggest that airing specific dealership problems here on TeamTalk has historically been a little problematic. Before Michael Hunter goes any farther with this issue, and especially before getting more specific and naming names, I'd work on getting this issue resolved. As we have seen many, many times before, there are always two sides to every single one of these stories and the rest of us getting intimately involved can only do more harm than good.

IMHO let Chris Wingo do his thing.


.

[coz]

Coz
I have been told I can't buy a new MC out of my territory.
This means I'm stuck with them or buy used. I don't know
why they advertise across the country when they can
only sell locally

It's real simple Mikey :D Go to the dealer that's cheaper tell them your story and if your ready to hook up a boat right then and there they will do whatever it takes to make the deal, but be firm. In these times of the MaliCraft I'm sure they'll sell for what they quoted :D

[Roonie's]

I might suggest that airing specific dealership problems here on TeamTalk has historically been a little problematic. Before Michael Hunter goes any farther with this issue, and especially before getting more specific and naming names, I'd work on getting this issue resolved. As we have seen many, many times before, there are always two sides to every single one of these stories and the rest of us getting intimately involved can only do more harm than good.

IMHO let Chris Wingo do his thing.


.

I was told the exact same thing when I was about to buy a new boat. Just so happened to be an X-15 as well and the dealer said almost word for word the same thing to me prior to me moving to the Midwest. The dealer has since stopped carrying MC at their stores.

moral of story.... I still bought an MC.

[BOATNGUYNE]

M/C Dealerships can sell out of territory.....M/C frowns against dealers doing it for this very reason, some dealer's have the attittude of " If you don't buy from me than I'm not going to service it " M/C wants to make sure their Customer's get the best customer service possible.


Wingo is not the person to contact, find out the Rep's name and let him know !

[dapicatti]

I might suggest that airing specific dealership problems here on TeamTalk has historically been a little problematic. Before Michael Hunter goes any farther with this issue, and especially before getting more specific and naming names, I'd work on getting this issue resolved. As we have seen many, many times before, there are always two sides to every single one of these stories and the rest of us getting intimately involved can only do more harm than good.

IMHO let Chris Wingo do his thing.


.

Thanks for being the voice of reason once again bigmac. I hate to see guys trash talking specific dealers, even if its warranted. No good ever comes of it, and it makes it hard on the guy who posts the stuff.

Try the owner of the business- if you get the same attitude then buy it elsewhere. I am guessing they may like this salesguy because he can sell, but may not know the intimate details of how its done.

[TMCNo1]

Thanks for being the voice of reason once again bigmac. I hate to see guys trash talking specific dealers, even if its warranted. No good ever comes of it, and it makes it hard on the guy who posts the stuff.

Try the owner of the business- if you get the same attitude then buy it elsewhere. I am guessing they may like this salesguy because he can sell, but may not know the intimate details of how its done.
Someone may want to hook the boat salesman up with UMP, he used to sell cars and he can show him how it's done and get intimate with him!:rolleyes::D

[TMCNo1]

M/C Dealerships can sell out of territory.....M/C frowns against dealers doing it for this very reason, some dealer's have the attittude of " If you don't buy from me than I'm not going to service it " M/C wants to make sure their Customer's get the best customer service possible.


Wingo is not the person to contact, find out the Rep's name and let him know!

You can rest assured, if Chris was informed and there appears to be a problem, he will make sure it gets to the proper person within MC to deal with it.

[ShamrockIV]

man don't let these deekheads turn you from MC!! there are plenty of kicka$$ dealers you can deal with!!!!!

plus if they are 10k high they can keep their boat!!!

[brucemac]

Someone may want to hook the boat salesman up with UMP, he used to sell cars and he can show him how it's done and get intimate with him!:rolleyes::D

lol!!!!!!!!!!

[rodecker1978]

man don't let these deekheads turn you from MC!! there are plenty of kicka$$ dealers you can deal with!!!!!

plus if they are 10k high they can keep their boat!!!

Agree 100% with what Shamrock said!!! Don't let this experience turn you! The far majority of us on here get wonderful service from top-notch MC dealers around the country. Let MC corporate do their work and you'll be taken care of and end up with the best boat on the market...

[TMCNo1]

Who is Chris Wingo?


MasterCraft Product Specialist

[mccobmd]

have to echo what was said above, I have a great dealer who with his son's are the owner. They were right on with price and have been excellent with the service. I looked at centurion because there is a dealer closer than MC but the overall quality didn't compare IMHO.

[jgarner]

I was under the impression that dealers where not allowed to advertise the sale or msrp of new MCs online. I thought the only price they could pubically publish was the price of the boat with no options and no trailer. Make sure the prices you are seeing online are not that. If so that maybe where the difference is coming from. I started looking online and ran into the same issue. I called about a couple X2 a dealer in NC had and he explained to me that the prices online where of the boat only, with no options.

[Chief]

After a long search of all brands I went to my local MC dealer to negotiate a deal.
They gave me a price on a 08 X15 last week. I checked on line and
found they were about 10k high based upon the sales prices listed
of new in stock boats. The salesman was very nice until I told him
I checked on line. Then he got pissed off that I would look at other
dealers and informed me that if I didn't buy the boat from him don't
expect them to do any warranty work until all their boats were done
first. I told him what web sites to go to for conformation. He told me
he was too busy to wast time checking other dealers.
I'm not asking them to give a boat away just be competitive with
other MC dealers. Well that being said they wont have to worry about
price or service. This is the third MC dealer I have had problems with
and I haven't even bought the boat yet. The sales tactics used on
me doesn't make me buy just run away fast. I'm glad their true colors
came out before I spent 70-80k with them. A high dollar purchase like
this is not only about a great product its also about service and trust of the
dealer . I'm not sure I even want a MC any more quite a switch from
last week.I feel like I'm getting screwed before the sale so what can I
expect after.

Sounds like my boat buying story.

That's why there is a certain dealer in Jacksonville who went high and stayed high, resulting in some guy in Jacksonville taking a drive somewhere else.

It's your money, save all you want.

[ShamrockIV]

I was under the impression that dealers where not allowed to advertise the sale or msrp of new MCs online. I thought the only price they could pubically publish was the price of the boat with no options and no trailer. Make sure the prices you are seeing online are not that. If so that maybe where the difference is coming from. I started looking online and ran into the same issue. I called about a couple X2 a dealer in NC had and he explained to me that the prices online where of the boat only, with no options.

life is all about the options!!!!!!!!

[Michael hunter]

All my plans for a new boat are on hold there is a boat show in
Michigan City in 2 weeks. I think MC will be there and maybe
some other brands . I think I will test drive the CC230 and the
Supra 21-22. MC is not off the A list yet [wife is done with
them] it will take a lot of fence mending to get to where we
were. Thanks to all for your posts its nice to here that there
are good MC dealers out there.

[cbryan70]

Erk? Is he speaking of you? He is in the midwest...... :-)

[flashydubber]

I believe the MC rep in the Midwest is the Same as up here in Ontario... Norm Krauss... I believe... Honestly I don't think he is the one to contact about poor customer/dealer relationships.


You CAN buy out of Territory, but you need good written explaination of why you did otherwise the selling dealer will not get comp'd on the boat sold.

[kgrove]

Who has to provide the written explanation? The buyer or the MC dealer making the sale out of their "natural" territory? And does MC force the local MC dealer to still provide service with a smile?

[Michael hunter]

I need to give a written explanation to MC of why I choose to buy
their boat at the dealer of my choice? How about MC giving me an
explanation of the rules to buying their product. There is almost no
chance I will buy a new MC if I am forced to give any part or the
sale to this dealer. And after what was said about warranty service
I would never trust them with any boat I own.Thanks for all your
comments. I don't think Its worth the fight to have the privilege to
spend 70k+.
PS its not Erk.

[cbryan70]

Well there you have it give him a call. He will make it good....bring the wife in there brand new showroom and have erk show her and you what MC is all about. Ask sodar....he is on the east coast and bought a boat from chi MC and erk takes care of ALL of his needs. IF he needs anything erk sends him what he needs.....

[Eagle]

Mastercraft makes a great boat and I love mine. Honestly, though, it's not the only great brand, and the dealer is every bit as important as the brand of boat. Would I buy a Nautiques or a Malibu if I had the experience you're describing and they were the only MC dealer nearby? You betcha I would. If you have a problem, you want the dealer to stand behind the product. X-15 is an excellent boat, but so are a CC220, CC230, and a VLX.

[boofer]

Didn't MYMC post some time ago about MC sending out a bulletin to all of it's dealerships that preferential treatment of boat owners who purchased their boats from that dealership would not be tolerated?

I am not sure about this signing of any sort of explanation letter. Sounds kind of stupid. As a buyer, it is my decision alone who I buy from and I certainly do not have to justify it to anyone. I line in TN and I went to Denver to buy my boat.

I had a huge problem with my dealer. Some of you might remember "Yo, James." My dealer told me out front that he gave special treatment to people who bought boats from him. I disagreed. Adding another MC to your area whether or not it was purchased from you is profit. You get the money for service and parts.

By the way, for those of you who recall my problem, my dealer is no longer selling MC's. I think that MC pulled their plug. The new dealership is top notch.

The 10k price difference on a new boat sounds fishy. But, As long as you know EXACTLY what you are getting, I say go for it. It's your boat and no one should care if you get it from dealer A or dealer B. And, MC is required by law to honor warranty issues at any of their authorized dealerships.

[Chief]

Let the out of territory dealer communicate with the factory. Yes there is no need for you to write a nice love letter to the factory begging them to let "you" spend "your" money somewhere else.

You could always write a letter to the factory telling them why you bought a Malibu or Nautique.

SHOP AROUND! It will save you THOUSANDS! Trust me on that.

[Roonie's]

I would seriously contact Erkoeler on this board as he is a sales guy with Chicago MC and he will treat you right. It is also relatively close to you. I have not bought a boat from him but some accessories and he was great to work with. As mentioned Sodar on this board lives in CA and bought from him so ask him.

[Ric]

I don't know if you are somebody, but you are right about one thing, Wingo IS a Guru.

You owe me $100 for that Chris:D

If I'm not mistaken, Chris is the guru that checks up on all the dealers. I may be wrong about that though. There's guys on here that can verify this or correct this. However, if he isn't the one, there IS someone at the factory that should be able to look into this. My first step though, would be to contact the owner of the dealership and tell them whats happening.
First hand experience here, I WILL not deal with the dealership in my area!!!!!!!!!!!! I now deal with one thats 4 hours away, and they treat me like I'm somebody. Seek out the owner, and see what he says. If you're not happy with what he say's move on, and THEN send a letter to MasterCraft and tell them what happened. One of the LARGEST dealers in the country lost MC because of poor customer service!

[corey]

As an MC salesperson this sounds kind of like a sales person problem. I find it hard to belive that the owner of the dealership is aware of this kind of behavior and I know it would not stand at any of the MC dealers I know personally. Now granted I don't know all the MC dealers I do know most of them in the midwest and most are exceptional.

You should not have to go above a salesperson, they should be honest, but at the end of the day going to the owner of the dealer is worth it if you really want an X-15. Don't let one cocky sales guy be the reason you bought your second choice.

[Prostar19]

You can buy an MC anywhere you like but. You honestly expect your local dealer that you did not buy from to treat you the same as a customer thaought bought from them? I always see people in here comparing boat dealers to car dealers and you somply can not do that. A boat dealer doe not have near the volume a car dealer has and also has a very seasonal business. They have to try to keep a staff that can keep up with the summer demand but not break the business in the winter when there is no service work and very little sales. I do get treated better at the car dealership where I bought my car when I take it in for service. I get in quicker, get a loaner car and other perks. I know that boat dealers are the same way. They have a limited staff and have to get the boats back on the water ASAP as we MasterCraft owners hate to loose time on the water so they will take care of their customers first. And lets be frank they will get their feelings hurt when the loose a deal and as we all typically do when we loose. But they do need to be competetive. Another issue is that some dealers will be able to sell less than others because their facility and staff are not as costly as others this is probably why they wan tyou to buy local. IF I sold baots ond did not have to have a service staff to to take care of the customers since they would be taking the boat somewhere else for service I could sell it for a lot less. I know we all want the best price possible on everything we buy but in this case you do pay more for the dealership that you use. The sales person you are dealing with does need to get a reality check though. Just my 2 cents...

[ntidsl]

I'd bet money that he's not comparing apples and oranges. I mean its real easy to put an extra 10k on a boat. Then compare that with base msrp and get pissed...

Some of you guys are lucky...I dont even know if a dealer in my area. Is there anyone selling mastercraft in kentucky? I don't know what I'd do if I had to get service on my boat. Thank god for this forum thats all I have to say

[brucemac]

I'd bet money that he's not comparing apples and oranges. I mean its real easy to put an extra 10k on a boat. Then compare that with base msrp and get pissed...


i agree with that statement, a good point...not to mention, there's usually always a little room for negotiation. i would think most dealers expect it. it's got to be a win win though all around and if you don't feel good about your dealer and/or their sales people, then well, you have every right to take your business elsewhere (MC or not) as previously stated. i also agree with the OP's sentiments about having to write a letter. that seems a little ridiculous in my opinion, but i guess if it's necessary for MC to understand the bigger picture and/or aid the selling rep/dealer in getting credit for the sale, i can understand.

a good rep would not take the cliche, "it's cheaper at XYZ" and offend or intimidate, they would examin the validity looking for differences that may cause the delta and respectfully explain these to the customer. just my opinion. :)

[SkiDog]

As an MC salesperson this sounds kind of like a sales person problem. I find it hard to belive that the owner of the dealership is aware of this kind of behavior and I know it would not stand at any of the MC dealers I know personally. Now granted I don't know all the MC dealers I do know most of them in the midwest and most are exceptional.

You should not have to go above a salesperson, they should be honest, but at the end of the day going to the owner of the dealer is worth it if you really want an X-15. Don't let one cocky sales guy be the reason you bought your second choice.

Well said!

[Roonie's]

As an MC salesperson this sounds kind of like a sales person problem. I find it hard to belive that the owner of the dealership is aware of this kind of behavior and I know it would not stand at any of the MC dealers I know personally. Now granted I don't know all the MC dealers I do know most of them in the midwest and most are exceptional.

You should not have to go above a salesperson, they should be honest, but at the end of the day going to the owner of the dealer is worth it if you really want an X-15. Don't let one cocky sales guy be the reason you bought your second choice.

Or call up Corey at Midwest MC as he is the one I bought my boat from and he will treat you right. I have sent a couple people his way already. Corey is the guy for my next boat purchase!

[mitch]

Mastercraft makes a great boat and I love mine. Honestly, though, it's not the only great brand, and the dealer is every bit as important as the brand of boat. Would I buy a Nautiques or a Malibu if I had the experience you're describing and they were the only MC dealer nearby? You betcha I would. If you have a problem, you want the dealer to stand behind the product. X-15 is an excellent boat, but so are a CC220, CC230, and a VLX.



Have a bud who's owned several Mastercraft's (he was pretty hardcore MC) and he was looking to replace his xstar- Unfortunantly due to dealer BS he bought a brand new VLX--> from his recent email:

I still like Mastercrafts, but hate the pompous-*** dealers here. I'm really happy with my Malibu!!!

[bobx1]

The dealer that has the better price can "arrange", thru Mastercraft, for you to buy the boat from him. I had the exact same problem BUT mine did not start over money (hey, dealers need to make money to stay in business). I purchased a new I/O and had a considerable amount of issues with the dealer that also sells MC. When I went to price a new MC, they were $6-7K higher and I compared Apples to Apples. Crappy service, crappy attitude, high prices = another dealer. I had to go 140+ miles away to get a new MC (with permission) and was told not to ask the local dealer would not work on my boat - PERIOD.

New dealer is great and attentive but I am seriously looking at Malibu and SAN for my next purchase do to their local dealer reputation and ease of service (taking a day or two off to get a boat looked at is getting expensive). Other friends with MC's are having the same problem around here. It is amazing the damage a bad dealer can do and the influence a good dealer has on the local boating community. It is no accident that SAN and Malibu are starting to become more popular than MC in my area.

And yes, MC can contact me any day to hear the ugly details.

[TX.X-30 fan]

Who told you that? That doesn't even sound legal. For starters I'd think it violates interstate commerce. Can you imagine what we'd be paying for a car if we couldn't shop other lots?

Sounds like B.S. to me.




Happens all the time in all kinds of industries, try to buy a viking, wolf or subzero or even a part out of your region.

[Michael hunter]

Thanks again for all the replies. I know I will never go to the local
dealer again the damage has already been done. As for the owner
I have known him and his family for 20 plus years. I purchased a new
boat from them when his father and uncle owned the dealership. I have
not been comfortable there since I bought a Supra some years ago.
I have seen him at boat shows and he was always cold and distant.
I didn't want to deal with him but he did seem nicer when I was looking at his MC.
There was no attempt to make a deal only pay the first price offered
then get mad when questioned all trust was ended when the salesman went on
the offence. I was glad I could still leave my wife said to me after we left
"I feel like I have been kicked in the rear" maybe this is why they still have
new 07-08s and no 09s .
I still like the X15 and thanks to you I'm not going to let one
dealer spoil my new boat experience.

[TX.X-30 fan]

Daryl Moore Marine is in the Midwest now??

[Michael hunter]

I set up test rides on the CC 230 and the Supra 21' /22' I looked at
them before but never drove them . The MC is not out of the picture yet
but it doesn't have the same appeal. It will good to thoroughly check
all four of the top brands in my area before buying. I have been on the
Malibu 23LSV w/wake hull it had a very good ski wake at 30mph.
I would like to see what the diamond hull would do.

[A300Capt]

i just had the same think happen to me here. called a dealer out of state and got a price on a boat from a salesman. The owner then called my local dealer who called me and said it would be better to do thru him. So i ask him to call the dealership and see what price he can get it for and he calls back and says he can get it but then tells me the price and its 6k more. I tell him why am i paying 6k more just to go thru him and him making one phone call? thats BS!

[JohnE]

It's unfortunate that you are having such a bad experience. If you don't trust your dealer, then do not buy from him. Do not be afraid to go to a dealer farther away. If you are anywhere close to Chicago, contact Eric as others have said.

[JohnE]

I had to go 140+ miles away to get a new MC (with permission) and was told not to ask the local dealer would not work on my boat - PERIOD.

.

I can tell you for sure that a MC dealer MUST service any MC brought to them for service in a timely manner. (Which translates to within 30 days.) If not they are violating their agreeement with MC and MC could pull the franchise.

But under your circumstances I probably wouldn't want them to.

[Michael hunter]

Well we went boat shopping again thanks to my local dealer.
We test drove the CC230 it was a very nice boat smooth and quiet
and the best surf wake I have ever seen. The ski wake was as
large as the X15. You could never pull through it. My wife said
it would be OK not any worse than our currant boat. Then we
tried the CC210 WOW what a boat. My wife looked like a pro
pulling through the wake she could have run a slalom course.
I never really looked at it before at 21' I thought it was too small.
I was wrong. It handled like a sports car, put out a ski wake like a comp
boat and had a surf wake as good as the 230. Its also priced about
10to15k less than the X15 and that's not hard to take.
If not for a JA salesman I wound have never looked at this boat.
I guess I should thank him for being so helpful in finding us the
perfect boat. Thanks to all I think MC builds a great boat
but they need to get in line with price and put their sales
people through some people skill training.

[JohnE]

Congrats. The most important thing is finding the right boat for you.

[TMCNo1]

Well we went boat shopping again thanks to my local dealer.
We test drove the CC230 it was a very nice boat smooth and quiet
and the best surf wake I have ever seen. The ski wake was as
large as the X15. You could never pull through it. My wife said
it would be OK not any worse than our currant boat. Then we
tried the CC210 WOW what a boat. My wife looked like a pro
pulling through the wake she could have run a slalom course.
I never really looked at it before at 21' I thought it was too small.
I was wrong. It handled like a sports car, put out a ski wake like a comp
boat and had a surf wake as good as the 230. Its also priced about
10to15k less than the X15 and that's not hard to take.
If not for a JA salesman I wound have never looked at this boat.
I guess I should thank him for being so helpful in finding us the
perfect boat. Thanks to all I think MC builds a great boat
but they need to get in line with price and put their sales
people through some people skill training.


It's unfortunate that your problem with the dealer was not addressed by MC Corporate, cause I have personal knowledge the thread/info, etc. got to them, but it looks like they didn't bother to even acknowledge the receipt, so someone's hands are either tied or they just don't care about lost of a potential new sale by one of their dealers. I've lived this story here in this area for over 20 years and I don't see it changing anytime soon, even though I've been told by MC our local dealer was on the fence as far as loosing there MasterCraft line. But, that's history!

[Michael hunter]

TMCNo1
No I was never contacted by MC Things would have probably
ended up differently if they had. The only thing I received was
a condescending email from the dealers salesman telling me his
sales rep said all my research was false because the MC dealers
ads don't include any options or trailer just the base boat.
Sounds like false advertising to me. It also said he would
"continue to represent the MC brand with integrity and if
I decide to purchase the X15" " let him know when I am ready to BUY
and he would apply for a price concession through his MC sales rep.
Is the MC sales rep in control of pricing? Why didn't he contact me before
I found the CC210? I don't believe anything this dealer says.
I don't think I will be buying a MC now but I would have if the sale
was handled correctly. I am in local sales and talk to hundreds of
of people a week it could have perhaps sold more than one MC.
Thanks again to all team members you are a great bunch and you
have a great boats you helped me to get through this I never felt
alone I'm sorry it didn't lead to a X15 purchase.

[c_craig]

Too bad you had a bummer experience with the dealer. We are very happy with our X-15, but our last test drive was also the CC210. Very tough decision. Very nice boat. If CC starts to adopt some of the design changes found in the 210, their line up will be much more up to date. That is definitely a cool boat and a good price.

[Roonie's]

CC is a great product, just needs some serious updating before I would even consider it.

Best thing is to buy a boat that fits your needs the most. Good luck and happy boating.

edit... also have to agree with salesman that an advertised price on a new boat is usually base model, same thing with cars. Does not include options.

[mccobmd]

I would agree, I considered the 210 when I bought my X1 but comparable equipped the X1 was cheaper, not really a comparison of X15 and 210

[Michael hunter]

CC is a great product, just needs some serious updating before I would even consider it.

Best thing is to buy a boat that fits your needs the most. Good luck and happy boating.

edit... also have to agree with salesman that an advertised price on a new boat is usually base model, same thing with cars. Does not include options.

What the salesman said was only part true. I have never seen a base only X15.
While some ads left out the trailer or tower speakers others were actually trying to clear
out 08 inventory for 09s. Their boats were fully equipped and heavily discounted off
of sticker price. The thought of having to buy a boat from the dealer the company picked
for me at the price they demand and then being treated badly just isn't right. You won't hear any bad mouthing from me about MC boats they are truly one of the best. I cant say that about their dealers. For me now doing the water activities we do the 210 is better
suited [smaller ski wake] I am sure if my X15 sale had gone through I would be happy
with it. The X15 does all things very well its just the 30mph ski wake is a little high
and sharp. Thanks to all for you comments you have been very helpful.

[Michael hunter]

It's unfortunate that your problem with the dealer was not addressed by MC Corporate, cause I have personal knowledge the thread/info, etc. got to them, but it looks like they didn't bother to even acknowledge the receipt, so someone's hands are either tied or they just don't care about lost of a potential new sale by one of their dealers. I've lived this story here in this area for over 20 years and I don't see it changing anytime soon, even though I've been told by MC our local dealer was on the fence as far as loosing there MasterCraft line. But, that's history!

I talked to the MC rep about this. As it turns out the large price discrepancy between my local dealer and other dealers I found online was because my dealer was just too high to start with. I sent the MC rep the email the dealer sent me he said he didn't know what the dealer was talking about. He convinced me that this is not the way that MC conducts business.
You can go to and buy a boat at any dealer you want and they don't condone holding
back service or intimidation . Unfortunately for MC because of a poor dealer I have found the CC210. I like the looks of the X15 better but the 210 has a better wake. I got a call from a different dealer recommended by the rep he told me the X15 has a good ski wake
and the other test rides probably didn't have the correct wake plate settings. I scheduled another test ride with him in two weeks. I will compare then and make a decision . If I buy a MC I wont ever bring it to the local dealer so there wont be any warranty or service problems. The new dealer is 2 1/2 hours away and that does put them at a disadvantage. I will let you know how it goes.

[kgrove]

For what its worth, I've had my new X-15 for a couple months and love the sexy beast. My previous boat was an X-30 and the X-15 does just about everything better. The only thing I liked better about my 30 was the larger fuel tank (better if you do a boat camping trip someplace like Powell). Presuming you work out the pricing issues with whatever dealer you end up with, I can assure you that you would not be disappointed with the X-15. I'm smart enough to know, however, that you will probably be satisfied with the CC210 as well... they make a good boat, and no matter the brand, lets face it... new boats are fun! I wish I could give you a specific comparison of the X15 and the CC210, but unfortunately I've only been in the 210 in the showroom and not on the water and couldn't tell you anything you can't see for yourself.

[rodecker1978]

Michael,
So glad that the MC rep has made a valiant attempt to set things straight. Looking forward to hearing how it goes with the new dealer...

[JohnE]

Michael, I thought your mind was made up. Glad you are reconsidering the 215. 2 1/2 hours isn't that far.

[Michael hunter]

For what its worth, I've had my new X-15 for a couple months and love the sexy beast. My previous boat was an X-30 and the X-15 does just about everything better. The only thing I liked better about my 30 was the larger fuel tank (better if you do a boat camping trip someplace like Powell). Presuming you work out the pricing issues with whatever dealer you end up with, I can assure you that you would not be disappointed with the X-15. I'm smart enough to know, however, that you will probably be satisfied with the CC210 as well... they make a good boat, and no matter the brand, lets face it... new boats are fun! I wish I could give you a specific comparison of the X15 and the CC210, but unfortunately I've only been in the 210 in the showroom and not on the water and couldn't tell you anything you can't see for yourself.

From the standpoint of a showroom inspection the X15 is the one I wound buy
It is the one that is closes to my needs [ crossover do all boat] and I really like
the over all look. If the new dealer can get the wake to respond it will be a tough decision. The 210 I wound buy would be a 2009 [they made some changes over the 2008] I can still buy a 2008 X15 at a year end deal so price will be about the same give or take 2 to 5k .
I will let you know how it goes. Ether way I have enjoyed the team ,the Internet
has changed everything what would I have done without the team no one would even
know about this.

[bbymgr]

The new dealer is 2 1/2 hours away and that does put them at a disadvantage. I will let you know how it goes.

Where is the new dealer located?

[coz]

Where is the new dealer located?

Can't miss him:banana:
http://www.adultgetaways.net/images/pimp___hoe_party.jpg

[kgrove]

I can still buy a 2008 X15 at a year end deal so price will be about the same give or take 2 to 5k .
I will let you know how it goes. Ether way I have enjoyed the team ,the Internet
has changed everything what would I have done without the team no one would even
know about this.

One, my impression has always been the CC should sell for more than 2-5K less than the MC for the equivalent size and spec boat, so there may be more room for you to negotiate on the CC (not that I'm encouraging you to go another brand as I obviously preferred the MC myself). Two, if there really is only a 2-5K difference, I would encourage you to look at the resale value of older boats relative to their original purchase price. Residual value was a big driver for me in my initial justification of the higher purchase price on the MC... yes I paid more up front, but my real cost of ownership over the long run was less as the MC boats appear to hold their value better.

[sand2snow22]

Can't miss him:banana:
http://www.adultgetaways.net/images/pimp___hoe_party.jpg

You and Harold think alike!

[TMCNo1]

You and Harold think alike!

Must have got the boots from Tractor Supply!:rolleyes::D

[Michael hunter]

One, my impression has always been the CC should sell for more than 2-5K less than the MC for the equivalent size and spec boat, so there may be more room for you to negotiate on the CC (not that I'm encouraging you to go another brand as I obviously preferred the MC myself). Two, if there really is only a 2-5K difference, I would encourage you to look at the resale value of older boats relative to their original purchase price. Residual value was a big driver for me in my initial justification of the higher purchase price on the MC... yes I paid more up front, but my real cost of ownership over the long run was less as the MC boats appear to hold their value better.

I don't have a final price on ether boats just some numbers batted around. I should
here from CC this week. Remember its a 08 MC and 09 CC I am looking at the CC
has had some improvements over the 08 the MC is not changed significantly.
As for resale I have shopped the used market also and I don't find any better
resale on ether boats. They both drop like a rock for the first few years then
level out. I keep my boats a long time and don't look at them as a investment.
For me this is a long process to make sure I buy the right boat it cost too
much to make a wrong choice.

[JohnE]

I don't have a final price on ether boats just some numbers batted around.
For me this is a long process to make sure I buy the right boat it cost too
much to make a wrong choice.

I agree - make the right choice and get the right boat. Especially if you plan to keep it for some time. I plan to keem my x14 for a long time. I took a beatig keeping my 197 for less than a year. But I figured it will sort itself out by keeping my '08 for a long time.

[kgrove]

A couple years back when I was comparing MC and CC, they were coming out about 10K different for similar boats for purchase price, but with the same 5 year old boats, the CC and MCs were about 20K different in price, so over a 5 yr period the CC was going to cost me the same as the MC. I'm just saying look at the total cost of the boat, not just the purchase price, when you balance the cost of the boat against how well suited the boat is for your needs and tastes. Either way, they're both great boats and you'll love either one.

[erkoehler]

Sent you a PM, if there is anything I can do to further help you through your boat purchase feel free to call or email.

P.S. I have a production spot available in 4 days, design the boat of your dreams :D