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View Full Version : Thanks Straight Line


JKTX21
04-30-2007, 05:12 PM
I had a Straight Line product fail this weekend, so I e-mailed Straight Line directly and they are going to replace my product at no charge.

Great customer service!

uawaterskier
04-30-2007, 05:30 PM
awesome...if you dont mind me askin what failed?

JKTX21
04-30-2007, 05:37 PM
A fat sack busted on the seam.

I have been using their handles and ropes for a while now and really like them.

uawaterskier
04-30-2007, 05:40 PM
cool. I was like id really hate to have my handle fail on me. I think im going to order a new trick handle from them later on in the summer. My casad has had it (1980's) It was my dads back in the day and its seen more than its fair share.

tex
04-30-2007, 05:41 PM
They have always treated me the same way.

SDAhockey21
04-30-2007, 10:11 PM
Ouch did all the water get in the boat?? I hope it wasn't full if it was like a 600 pound bag!!!!

Lots of water!!

JKTX21
04-30-2007, 10:19 PM
I would normally give you a big thanks for jinxing me, but it already happened. And YES it was a 700lb sack!

We made the MC wakeboard ready and being the good friend I am, let my buddy ski first. We were going for about 15 minutes, and I turned the radio down to yell at him in the water while idling back and noticed the auto bilge running. I thought "Hmmm," then I opened the cover and saw about 7 inches of water in the bilge and immediately looked at the fat sack which was about half empty. So we pumped out the rest of the water and I had a few surface sessions since the wake wasn't to my liking. Fun day no less.

SDAhockey21
04-30-2007, 11:21 PM
Well at least your bildge is clean!

tommcat
05-01-2007, 12:06 PM
My wakeboard handle came apart last year and they wouldnt do anything for me. guess some people have good luck and some dont

JKTX21
05-01-2007, 12:42 PM
Hmmm, that's no good. Was it from normal wear and tear, or was there something wrong with it?

tommcat
05-01-2007, 05:59 PM
the floats and rope pulled right through the Y block and now it's all twisted up. they told me it wasnt defective and i could fix it myself

JKTX21
06-07-2007, 08:13 PM
Well it's been a while since one of my fat sacs busted. SL originally said they would just send me a new one. Waited a few weeks... nothing. Called them and heard "couldn't see the hole" in the picture I sent them. So I boxed the thing up and sent it along. Maybe I'll get a replacement by Christmas. :confused:

tommcat
06-08-2007, 09:07 AM
thats the game they played with me. they made me email a picture of the rope/handle and they said it looked fine in the picture so no warranty.

cbryan70
06-08-2007, 10:58 AM
i just had my rope handle fail and they are sending me one of their new handels with the detachable grip at no charge!

JKTX21
06-26-2007, 02:54 PM
UPDATE!

Woooooo! Almost two months in the making, but I finally received a new fat sac from Straight Line. AND it holds 45 more lbs than the last one!

(Good things can still happen, even in the midst of everyone being butt-hurt over the swimsuit thread!)
:D

Staristar
06-26-2007, 02:56 PM
My wakeboard handle came apart last year and they wouldnt do anything for me. guess some people have good luck and some dont


I've heard of a couple of people having SL handles upchuck on them this year.

Ric
06-26-2007, 03:37 PM
I've heard of a couple of people having SL handles upchuck on them this year. :wavey: .

Tourney Team 197
06-26-2007, 04:13 PM
SL makes a great product and has always treated me fair!

tommcat
06-27-2007, 07:47 AM
what the heck! they must not like me?

i have 3 of their ropes/handles too, you'd think they could have given me a break

ogrover3
06-27-2007, 12:15 PM
i sent an email about where oi could get an attachment for my pump for a fat sack and never recieved any emails back at all